Maria Fernanda Marques Email & Phone Number

▪ Manage and streamline query resolution processes to ensure efficient tracking and timely responses.▪ Coordinate Language Quality Assessments (LQA) to uphold high standards and localization quality.▪ Perform data analysis based on LQA results to identify trends and drive improvements in processes.▪ Provide constructive feedback to linguists and team members, promoting continuous quality enhancement.▪ Develop and submit Root Cause Analysis (RCA) reports to address recurring issues.

Campinas, São Paulo, Brasil

• Managing translation projects in IT-related material at IBM company, from initiation to delivery, coordinating timelines, resources, and client communication.• Integrating quality assurance practices into project workflows, ensuring that translations meet linguistic and quality standards.• Monitoring the performance of translation teams and addressing any performance issues promptly.• Utilizing data analysis techniques and translation management software tools to streamline processes and optimize translation efficiency.• Collaborating closely with cross-functional teams, to ensure seamless project execution and client satisfaction.• LSO for high-visibility projects for Brazilian Portuguese and ESLA Spanish.• Preferred supplier for a wide range of MTHM and diverse traffic projects.

• Managing projects in the quality control phase and critical projects. • Providing support to project managers and translators, ensuring strict adherence to client-specific quality standards, resulting in accurate translations.• Managing client relationships by addressing quality-related concerns, gathering feedback, providing periodic reports, and implementing corrective actions when necessary.• Spearheading the hiring and training process for new translators and quality control associates.• Playing a pivotal leadership role in annual audits for the Quality Assurance process.• Collaborating in improving style guides and dictionaries used in the organization for localization and trafix projects.• Translator performance report control and data analysis.MAIN PROJECTS – IBM:• IBM website (Drupal - preferred vendor), IBM Institute for Business Value (IBV) research/CEO papers, Kenexa, Marketing/Study cases and Localization projects, subtitling, website tester backup.

• Conducting daily analysis of translator performance reports, utilizing data to improve operational efficiency.• Managing daily reports on customer assessments, offering remarks for projects that were either endorsed or declined.• Reviewer report feedback evaluation.• Providing training to new freelance translators and other associates, ensuring alignment with quality standards.• Documented quality control procedures and maintained comprehensive project records.• Taking charge of annual customer audits for Quality Assurance.

• Translation and proofreading a wide range of documents from Portuguese to English, ensuring linguistic accuracy, cultural relevance, and consistent style.• Collaboration in improving style guides and dictionaries used in IBM.• Ensuring compliance with client-specified standards, particularly in relation to precise terminology and other specific prerequisites.• Providing periodic Reports to Project Managers regarding the project`s progress.