Maria Fernanda Marques Email & Phone Number

• Manage and streamline query resolution processes to ensure efficient tracking and timely responses.
• Coordinate Language Quality Assessments (LQA) to uphold high standards and localization quality.
• Perform data analysis based on LQA results to identify trends and drive improvements in processes.
• Provide constructive feedback to linguists and team members, promoting continuous quality enhancement.
• Develop and submit Root Cause Analysis (RCA) reports to address recurring issues.

Campinas, São Paulo, Brasil

• Managing translation projects in IT-related material at IBM company, from initiation to delivery, coordinating timelines, resources, and client communication.
• Integrating quality assurance practices into project workflows, ensuring that translations meet linguistic and quality standards.
• Monitoring the performance of translation teams and addressing any performance issues promptly.
• Utilizing data analysis techniques and translation management software tools to streamline processes and optimize translation efficiency.
• Collaborating closely with cross-functional teams, to ensure seamless project execution and client satisfaction.
• LSO for high-visibility projects for Brazilian Portuguese and ESLA Spanish.

• Managing projects in the quality control phase and critical projects.
• Providing support to project managers and translators, ensuring strict adherence to client-specific quality standards, resulting in accurate translations.
• Managing client relationships by addressing quality-related concerns, gathering feedback, providing periodic reports, and implementing corrective actions when necessary.
• Spearheading the hiring and training process for new translators and quality control associates.
• Playing a pivotal leadership role in annual audits for the Quality Assurance process.
• Collaborating in improving style guides and dictionaries used in the organization for localization and trafix projects.

• Conducting daily analysis of translator performance reports, utilizing data to improve operational efficiency.
• Managing daily reports on customer assessments, offering remarks for projects that were either endorsed or declined.
• Reviewer report feedback evaluation.
• Providing training to new freelance translators and other associates, ensuring alignment with quality standards.
• Documented quality control procedures and maintained comprehensive project records.
• Taking charge of annual customer audits for Quality Assurance.

• Translation and proofreading a wide range of documents from Portuguese to English, ensuring linguistic accuracy, cultural relevance, and consistent style.
• Collaboration in improving style guides and dictionaries used in IBM.
• Ensuring compliance with client-specified standards, particularly in relation to precise terminology and other specific prerequisites.
• Providing periodic Reports to Project Managers regarding the project`s progress.