Heather M. Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

• I am Responsible for providing training andcreating work schedules.• I Evaluating the performance of workers,rewarding high performers and discipliningemployees who fail to meet reasonable standards of work performance.•I Prepare production or sales reports formanagement and ensure their unit meets the expectations for quality, productivity andsafety.• I am the contact person for employeeswith complaints or requests for time off.•I am a mentor, develop employeesand encourage workers to set goals andstrive for advancement within the organization.• I Perform other duties as assigned.

Boston, Massachusetts, United States

As Event supervisor, I was responsible for the holiday trolley guest check-in process, assemblage of guest gift bags, and necessary items for the trolley coordinator. Responsible for overseeing event coordinator staff and trolley arrival, processing guest waivers, properly admitting guests on trolleys, and ensuring trolleys arrived and departed on time. Responsible for handling any issues that might occur with passengers and drivers.

Boston, Massachusetts, United States

As event coordinator, I was responsible as the trolley's host to let guests know the tour schedule, provide holiday music, and host a Christmas trivia contest. Ensure all guests disembarked trolleys at appropriate tour stops and that all guests safely returned to trolleys. Responsible for timeliness of trolley tour and after-tour maintenance.

United States

Provide excellent customer service to all national and international guests visiting the BHCC ticket booths and boarding locations.Oversee newly hired guest service agents, ensuring training with ticket scanning and selling.Extremely well-versed in all BHCC products, including all cruise attractions and up-selling and cross-promoting all cruises.Disseminate and communicate information to guests regarding cruise offerings, schedules, availability, and directions to ensure proper boarding locations.Able to maintain professional composure in a hectic and fast-paced tourist attraction environment.Knowledge of Anchor, City Experiences’ Reservation platform, Dock Access, and City Experiences ticket redemption system.Responsible for three BHCC locations (Long Wharf, Rowes Wharf, Seaport), including ticket sales and assisting passengers at each gate ensuring a positive customer experience.Responsible for following protocols regarding equipment checkout with credit cards and cash. Familiar with all BHCC’s third-party partner ticket vendors, with an understanding of the redemption process both at the Box Office and the boarding locations.Responsible for informing guests of safety protocols. Flexible in working inside in ticket booths as well as outside at boarding gates.

United States

Greeted guests upon arrival and ensured proper seating.Responsible for dinner package assembly, including dissemination of boarding passes and beverage tickets.Lead by example by remaining consistently professional and positive in the presence of staff and maintaining a positive attitude.Invited to participate in staff meetings, including Manager's pre-cruise briefing.Performed post-cruise walk-through inspections with the manager(s), ensuring proper deck cleanliness.Assisted servers and assistants with dining table service.Comprehensive knowledge of all menu items, packages & POS systemsCreated and maintained a safe work environment aboard the vessel, with special attention to the safety of all guests and crew. Assisted crew with additional duties when needed.

United States

Welcomed customers and ensured a positive customer shopping experience. Directed and assisted customers to appropriate products and aisles.Demonstrated and informed customers of product features and benefits, assisting in appropriate purchases.Accompanied customers at cash counters.Scanned purchased products.Provided customers with information on return and exchange policies.Ascertained that all products were properly arranged on shelves and ensured cleanliness and orderliness of store products.Assisting in maintaining the back stock room and setting up merchandise displays on the sales floorCollaborating with fellow team members to keep the sales floor area clean and always organized