 Working on ticketing tool Service now, Manage Engine Handling of all windows related issues, Application, Servers, Printers, resolving customer issues etc. Expertise in installing, configuring and troubleshooting on Windows Servers. Working on DNS, DHCP, SFTP, DC Server version 2008/2012/2016 and 2019. Migration AD role FSMO one DC server to another DC server as per required. Up-gradation Old OS version to new version. Responsible of SSL Certifications, Domain hosting etc.  Handling VMware machine and Physical servers. To do Remote administration of servers through RDP, ILO and DRAC To do Patch management of windows servers using WSUS & Antivirus management using Symantec Manager. To Build and to commissioning of Physical Windows and ESX Servers, Creating DRS & HA Clusters, Templates cloning and deploying of VM’s as per management guidelines.  Configure Quota on share folder, SFTP folder and provide Read/Write or full permission.  Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructure Working in Active Directory and Group policies updating, Server Failover Clustering, IIS Etc Handling Patch Management process including Patches approval/installation & Resolving issues Failover clustering moving nodes and troubleshooting.  Responsible of the server, storage, Datacenter monitoring, Hardware, Software, Virtualization etc.

 Installing and configuring an Active Directory Domain Controller. SFTP User creation & Assigning Quota. Failover clustering moving nodes and troubleshooting. Setting up DHCP Configuring Group policies, System policy editor. Performing server health check and Failover clustering moving nodes and troubleshooting. Providing technical support to the users out of India like US, Canada & Australia etc Configuration of Print server and Network printer and Patch failure problems, configuring patch policy and Deploy. patches as per Antivirus Management of servers Sharing, Securing Accessing Files and Folders Solving Exchange related Incident tickets. Working in Active Directory and Group policies updating, Server Failover Clustering, Active Directory, IIS  Backup Management: Installation, configuration and Backup failure Troubleshooting on below Backup tools Follow-up/coordinate with Vendor if any activity is going.  Checking health / Memory status of servers & network devices Providing CPU/Memory report to the client.  We receive alerts if any node goes down and take action accordingly.

 I’ m handling Hardware and software individually /Team. Analysis and troubleshooting event logs. Maintenance of all workstations & servers (Check disk, Disk Clean-up, Defrag, Patching & AV Scan)  Responsible for day to day support, Windows administration, maintenance and upgrade of Windows OS.  Monitoring and troubleshooting Memory, Performance and CPU utilization related to Windows server  Resolve system generated and user assigned tickets via Team Viewer  User administration which includes Create/Manage/Delete user account Installation Configuration of Microsoft Outlook Installing and Managing Printers Maintain, installing, & troubleshooting of Servers and administrator computer Networks and related computing environments, including computer hardware, Systems software, applications software, and all configurations. (i.e., Opera Server, windows applications, Windows OS, Tally ERP, Ms Office, mail client Configuration etc.) Trouble Shooting of Hardware such as Printers, Scanners,. Network Switch, Modem, Router, CCTV Camera, Digi Lock, Safety Box etc.

 I was Handled 1 collection Centre of HDBFS and 60 Branches in north zone, through remotely or coordinating with the engineers and vendors. Provided IT infrastructure support and troubleshooting of remote locations clients through Net Meeting, MSTSC, VNC and telephonic. Handled day to day internal calls related to application incidents & problems. Mozilla Thunderbird and MS Outlook Troubleshooting of Thunderbird and Ms Outlook issues on client Level.. Troubleshooting of Network Related problems.  Manage the Local Area Network. ETC Manage workload, report on status and proactively escalate issues Installation and configuration of all enterprise desktop applications. Worked on Net Meeting, Team Viewer , Windows Remote Assistance, VNC and Remote Desktop Connection Applied all the patches related to the applications on server. Ensured ID Creations and configuration on Clients PC’s