Guga Okitashvili Email & Phone Number

First/Second line IT support for company internal users and contractors.Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment.Administering Windows, MAC, Linux operating systems on user devices.Managing user device environment using user device management tools (e.g. SCCM, AirWatch).Creating and managing user accounts in Okta, AD, Azure AD, o365, and other systems.Physical network-related tasks (patching, device installation, ports assignment).Server and network equipment installation and maintenance, cable patching in data centers and server rooms.Working closely with the facility and security teams to resolve security issues.Constant development and improvements of local IT infrastructure.Arranging DC infrastructure and equipment maintenance visits with the contractor.

Tbilisi, Georgia

• Receiving a telephone call from the subscriber and providing technical assistance• Diagnosing and assisting with the company's Internet services - both on the customer's internal network devices (Modem,• ONT, WI-FI, AP ...) as well as on the company's station equipment• Assisting subscribers in troubleshooting their computer and software issues• Advising customers on various technical issues related to the company's services• If necessary, inform the subscriber about various services and processes of the company• Providing technical assistance regarding radio and optical internet, directing unresolved issues to "on-site" groups• Mainly work with Ubiquiti, Mikrotik, and Cambium Access Points. Switches, Routers and etc