Guilherme Thereziano Email & Phone Number

Sydney, Nsw, Au

Australia

Sydney, Australia

Sydney, Australia

As Operations Manager & Senior Business Administrator, I have the opportunity to work with amazing teams, not only at the Braza’s Head Office but also at each of the 3 Braza’s venues across Sydney. I provide end-to-end administration support and manage the group operations team, have identified deficiencies across the venues and have been able to successfully implement cost-effective controls and procedures to improve critical areas of the business. Key Responsibilities• Provide finance/accounts support with AP/AR activities, supplier invoice processing, bank deposits, credit card and sales reconciliation; cash and inventory audits; payment allocations and pending payments• Work alongside the Accounts Manager to produce sales and expense reports and monthly income statements• Oversee HR activities such as on/off-boarding of new employees, employee records, leave approvals and timesheet revision before each pay-run.• Lead and at the same time support the operations team of around 80+ people across 3 venues in Sydney, including 10 venue managers and assistant managers• Liaise with business customers for general enquiries, large group parties and private corporate functions.Achievements• Managed and coordinated the opening of 2 new venues, with responsibilities of hiring and training the entire front-of-house team including managers and supervisors, coordinating the installation of all tech equipment, the opening of credit accounts with suppliers/contractors, among other essential tasks• Monitored and assisted in the implementation of the invoice management system DropBox(Lightyear), which facilitated and improved efficiency in the Accounts Payable processes.• Coordinated the implementation of a new HR system across four different venues, which significantly improved communication among all levels of employees across the business; sped up the information going to the HR; and also improved the efficiency with payroll and related services.

Sydney, Nsw

Key Responsibilities• Introduce digital marketing tools and campaigns.• Target customers for campaigns and identified appropriate marketing channels.• Oversee all internal and external marketing materials.• Manage the consistent application of company standards for all marketing collateral.• Use social media platforms to launch a dynamic marketing program.• Coach and influence the executive team during decision-making processes, including marketing strategies and communication planning.Achievements• Coordinated the migration of the company’s new website to a more modern and friendly platform.• Increased in 630% of sales of the company’s gift vouchers by creating and promoting an online store.

Sydney, Nsw

Key Responsibilities• Ensure and enforce WH&S policies.• Answer enquiries from customers through email and phone.• Order office supplies and keep an inventory of stock.• Schedule over 40 employees by assigning shifts.• Monitor and train service team members on suggestive and up-selling practices.• Ensure procedures with on-boarding/off-boarding of employees.• Reconcile daily transactions, balance cash registers and deposit the restaurant's earnings at the bank.• Update and maintain the restaurant notice boards.• Ensure all private rooms were kept tidy, presentable and with all necessary equipment available.• Plan and manage large and private events.Achievements• Identified numerous issues in the company’s inventory and managed to improve its reliability by developing new processes and procedures for invoice input, sales, breakages and stocktaking.• Coordinated the transition of every employee from the pro-rata contracts into the Hospitality Award MA000119.• Reduced by almost 10% of yearly management costs by implementing a new rostering system and electronic timekeeping of employees.• Introduced a range of new KPI’s and boosted efficiency in the management of casual staff, management of table allocation, and food/beverage attendants’ performance.

Leichhardt, Nsw

Key Responsibilities• Welcoming and greeting clients.• Promoting and up-selling food and beverages.• Kept up with the frequent changes in menu items, maintaining a comprehensive knowledge of food and a variety of drinks and liquors.• Communicating with staff members and management to ensure an enhanced customer experience.Achievements• Won “Staff of the Year-2009 Award” for great performances and excellent customer service.

Ribeirão Preto, São Paulo, Brazil

Key Responsibilities• Handle all incoming mail and prepare outgoing mail.• Reconcile sales and process bank deposits daily.• Coordination of the AP, processing invoices and scheduling them for payments after they were approved• Coordination of the AR, credit control and debt collection• Perform monthly stocktaking of over 1100 items.• Manage office supplies by restocking inventory when quantities ran low.• Manage administrative processes and prepare key reports and documentation.• Collaborate with the accounts department to organise general documents and sales reports.Achievements• Improved productivity by creating various Excel spreadsheets for substituting hand-written controls, helping with daily tasks, reconciliations and accounts receivable and accounts payable activities.• Shell Award for the most organised and well-presented convenience store of the district.

Bachelor'S Degree, International Business/Trade/Commerce

Diploma, Leadership And Management, Eqf Level 5

Certificate, Accounting Fundamentals

Double-Entry, GL, Cash Flow Statement, Income Statement and Balance Sheet

Advanced Diploma, Microsoft Excel, Cpd Certificate

Advanced formulas, conditional formatting, data validation, tables/pivot tables, graphs/pivot graphs, among many other advanced Excel tools.

Diploma, Finanancial Trading & Investiment

Diploma, Marketing