Guilherme Pimentel Email and Phone Number

The routine involves developing code in Java to support the activities in IdentityIQ plataform, analysis to point out the needs for code evolution, technical direction for the best future solution for the system, Rest API calls, analysis and problem solving, support of the system and work with agile methodologies. Technologies used daily are Java(5, 11,17), IdentityIQ, XML, Microsoft Azure, Kaban, Scrum, SQL.

Planning of backup and database infrastructure solutions, network administration based on Windows and Linux servers, SQL Server database administration, performing backup reports and restore tests, file and database restoration when requested, Backup tools (Bacula and Cloudberry), administration of virtual environments based on Hyper-V platform and all activities performed in the previous position of Monitoring Analyst.

Monitoring of Linux, Windows, FreeBSD and Mikrotiks servers in real time using the Zabbix software for more than 42 customers using the PDCA method to solidify the system every day; Registration, categorization, targeting, monitoring and solution of calls related to the assets mentioned above related to disk space, performance, unavailability, services, improvements, temperature, deployment of Zabbix Proxies and Agents, among others in the queue through the management system of calls; Execution of technical assistance by remote access; Support in updating the technical knowledge base related to all servers of each client; Creation and continuous improvement of the knowledge base relevant to Zabbix and its implementation.

Registration, categorization, routing, monitoring and solution of technical calls from the queue through the call management system (GLPI); Execution of technical assistance by remote access; Creation and support in updating the technical knowledge base and meeting demand.

Registration, categorization, guidance, monitoring and solution of technical calls on the call and calls panel; Execution of technical assistance by remote access in the promoters located in each city of the state of Bahia and also in person at the headquarters of the Agency; Creation of content and support in updating the technical knowledge base related to procedures, software and systems of the Public Prosecution Service pertinent to the Service Desk.