Guilherme Pacheco

Guilherme Pacheco Email and Phone Number

Technical Product Manager - Data Platform @ Hand Talk
Brazil
Guilherme Pacheco's Location
Brasília, Federal District, Brazil, Brazil
Guilherme Pacheco's Contact Details

Guilherme Pacheco personal email

About Guilherme Pacheco

9 years of experience in technology, with a strong emphasis on B2B SaaS platform- Pragmatism: Culture and mindset of guiding all activities for everyone around with deadlines, risk -management, and visibility of progress.- Management of 5 product teams and 1 Customer Support team (N2 and N3).- Management of complex system migration projects.- Discovery: Ideation, hypotheses, experiments, user journey;- Business: Market research, benchmarking, and outcome roadmap;- Metrics: Retention, activation, and acquisition, revenue, and referrals, OKR’s, KPI’s;- Delivery: Data-driven backlog prioritization, results and delivery roadmap, user stories with BDD ready forautomation in End-to-End tests (Cypress and similar).- Experience with Platform, SaaS, B2B, marketplace, payment integrations, internal digital transformation,product culture implementation, and stakeholder expectations management.- Implementation of tools and rituals for quantitative and qualitative research, and usability metrics.- Implementation and mentorship of Customer Success (CS).- Implementation of Customer Support and N2 and N3 support funnel.

Guilherme Pacheco's Current Company Details
Hand Talk

Hand Talk

View
Technical Product Manager - Data Platform
Brazil
Website:
handtalk.me
Employees:
128
Guilherme Pacheco Work Experience Details
  • Hand Talk
    Technical Product Manager - Data Platform
    Hand Talk
    Brazil
  • Party Booking
    Product Consultant
    Party Booking Nov 2024 - Present
    - Helping companies to achieve their business goals through digital products. I deliver:- Better backlog management- Better product data management- Better product goals management- Better product refinement- Better product communication- Better product results 😁
  • Udemy
    Instructor | Instrutor
    Udemy Apr 2023 - Present
    English:I am starting my journey as an instructor to share some of the knowledge and experience I have gained over the years with other people outside my day job.Teaching is my passion, and today, as a Head of Product, I see that my job is essentially to teach people daily. Why not do the same around the world?List of courses/classes I have:- ChatGPT for Digital PRODUCT - Releases, SQL, stories, etc (https://www.udemy.com/course/chatgpt-para-produto-digital/)Português:Ensinar é minha paixão e hoje, como Head de Produto, vejo que meu trabalho é praticamente ensinar pessoas diariamente. Por que não fazer o mesmo mundo afora?Estou começando a minha jornada como instrutor para repassar um pouco do conhecimento e experiência que ganhei ao longo do anos para outras pessoas fora do meu trabalho.Lista de cursos / aulas que tenho:- ChatGPT para PRODUTO digital - Releases, SQL, histórias etc (https://www.udemy.com/course/chatgpt-para-produto-digital/)
  • Bernhoeft
    Head Of Product
    Bernhoeft Feb 2023 - Present
    - Increase the capacity for incremental deliveries (where applicable) by up to 85%.- Enhance risk coverage, reducing the incidence of rework by around 40% in the last 6 months.- Improve the Handoff quality between Product/Design <> Tech, reducing bottlenecks from questions asked from 30 to an average of 8-12 per sprint.- Decrease the lead time for refining new initiatives by 32%-60%.- Train and accelerate 6 business analysts to APMs/PMs Jr. within 5 months, saving over R$120,000.00 in external hiring (entire process and salaries).- Direct contribution to migrating 30% of billing from legacy systems to the BexUp platform within 2 years - dealing with legacies over 20 years old, I consider it extremely challenging to achieve this result in such a short time, with a projection of having migrated 60% in 3 years and 95% in 4 years. We are talking about migrating large enterprise clients, with an average monthly billing of ~R$17,000.00 and high levels of compliance and governance with LGPD and GDPR.- Structuring and forming 5 product teams, 1 Customer Success team and 1 Customer Support team (L2 and L3).
  • Bernhoeft
    Product Manager
    Bernhoeft Jul 2021 - Mar 2023
    Brasil
    - Ideation from zero to the first version of the above challenge in 4 months.- Satisfaction of the first customers migrated from legacy to BexUp on average 20% higher.- Implementation of rituals and a culture of continuous discovery and delivery. As we were without technical leadership for 2.5 years, I had to cover that role to help the technical team gain speed.- Structured the entire product operation, as the company lacked processes for risk management, uncertainty reduction, and the abstraction of sustainable solutions.
  • Coopersystem
    Product Owner / Project Manager
    Coopersystem Jun 2019 - Jul 2021
    Brasília E Região, Brasil
    I worked in 1 internal product with about 250 users and on 3 external projects - Reduced employee effort with internal bureaucracies, on total, in about 400 hours per month- Worked on a product through its whole product life cycle looking to make bureaucracy such as paid vacation time, hour productions, paycheck and monthly payroll.- Worked on the definition and backlog management considering satisfaction and time saving metrics- During the beginning of this product, I've had the challenge to educate the executive board of directors, who were getting taught about product management. I used some techniques such as Funnel of uncertainty, breaking down user and business requirements and showing that everything we think about the user are just assumptions and hypothesis that should be tested. - Constant communication and expectations management with internal stakeholders and customers, focusing on their own perspective about the product and expectations about it. - Started discovery process with customer interviews and researches, evidence gathering in order to have a perspective about what is really important and should be prioritized- Product roadmap management based on hypothesis research, NPS, users interviews nad UX Heatmaps. - Business and system requirements analysis through user stories and acceptance criteria.- Scrum and agile ceremonies such as Sprint Retrospective, Sprint Review, Product Review, Sprint planning and Sprint Refinement.- Internal and product process management with BPM (Bizagi).
  • Party Booking
    Founder
    Party Booking Apr 2019 - Jun 2020
    Founded an ecommerce marketplace that connected party suppliers and venue party place owners to businesses or direct customers that would want to have a party. Responsible for partnerships channel, and leading the product improvements by gathering and analyzing user and market data.
  • N2O Tecnologia Da Informação
    Business Analyst
    N2O Tecnologia Da Informação Aug 2018 - Feb 2019
    Brasilia
    I started my software and product career here on contract management product. I did: - Management and process audit on government contracts we've had- Business and Requirement analysis, high fidelity prototypes, wireframes, vision documents, requirements documents and started working with business process modeling (BPM).- Test Analysis: script, plan, scenarios and evidences of test.
  • N2O Tecnologia Da Informação
    Business Trainee
    N2O Tecnologia Da Informação Dec 2017 - Jan 2019
    Brasília E Região, Brasil

Guilherme Pacheco Skills

Mysql Planejamento De Projetos Planejamento Mockup Banco De Dados Scrum Trabalho Em Equipe Business Analytics Javascript Voz Do Cliente Testlink Css Sql Bpmn Produto Kanban Melhoria De Processos Empresariais Product Owner Backlog Html5

Guilherme Pacheco Education Details

Frequently Asked Questions about Guilherme Pacheco

What company does Guilherme Pacheco work for?

Guilherme Pacheco works for Hand Talk

What is Guilherme Pacheco's role at the current company?

Guilherme Pacheco's current role is Technical Product Manager - Data Platform.

What is Guilherme Pacheco's email address?

Guilherme Pacheco's email address is gu****@****ail.com

What schools did Guilherme Pacheco attend?

Guilherme Pacheco attended Cursos Pm3, Ibf, Universidade Cruzeiro Do Sul.

What skills is Guilherme Pacheco known for?

Guilherme Pacheco has skills like Mysql, Planejamento De Projetos, Planejamento, Mockup, Banco De Dados, Scrum, Trabalho Em Equipe, Business Analytics, Javascript, Voz Do Cliente, Testlink, Css.

Who are Guilherme Pacheco's colleagues?

Guilherme Pacheco's colleagues are Simone Chimini, Leandro Barros, Marcos Carrara, Roberto Castejon, Mirela Nunes, Rui Fernandes, Adriana Moraes.

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