Product Leader And Contry Contact
CurrentIn charge of supporting lower level of support within the organization. (Germany, Austria, Switzerland, Italy). Work the project manager and country support to launch new products, improve the actual ones and solve issues faced by the country support.Resolve technical issues escalated by the customer technical support teams within the regions Work on identifying the root cause of the issue and define the appropriate solution to fix the product defects. Work with the R&D when needed.Responsibilities typically include :- Product Launch- Following the product evolution throughout his life- Working on the improvement of the products in the different courntries- Ensures policies, practices and procedures are understood and followed by direct reports if any, customers and stakeholders