Guillaume Devif Email & Phone Number

Annecy, Fr

Annecy, Auvergne-Rhône-Alpes, France

Manager of a squad of 17 people, with different background, roles, competenciesKey role to support the transformation and acceleration of the company... and many more to come !

Région De Genève, Suisse

Key role in the transformation of the business model, from a B2B to a D2C approachDriven by New Retail and thinking of client first, I am responsible for Client Service & Experiences stream by maintaining and enriching the strategy, by providing seamless or consistent experiences within the Maison, across all distribution channels and countries. The Client Satisfaction is at the heart of everything we do. It comes with Sales Associates equipped with the right technology to be leveraged at the right moment.Project leader with several and successful project deployments, from pure Retail operations to global omnichannel programs, having client centricity in priority, as well as considering the Maison (e.g. ROI, brand equity on long term vision and great adoption by sales team, in close collaboration with multiple departments).Responsible for providing IT tools and applications for Sales Associates : reduction of operational workload, efficiency, accuracy and omnichannel capabalities are considered as main stakes.SPOC for Retail across the Maison, for innovative, technologic, exploratory projects, followed at ExCo levelCoordinator for Maison strategic projects, such as flagship definition, preparation, implementation and opening.Seconded for mission within Richemont group on strategic project, with pilar role across all Maisons from the groupIn charge of Retail Operations at HQ (120+ internal or external boutiques), defining guidelines, best practices, userguides on all different topics in relation with operations (audit, IT, processes, back of house...)Managing a team of project manager

Région De Genève, Suisse

Team leader of 7 business consultants, across Europe (CH, FR, IT) with remote management, reporting to the European Director.In charge of SAP CS, Retail and CRM support team for the whole European scope to maintain the solution and make it adopted by end users (150+ luxury boutiques, 10 repair workshops, 10 CRM managers of different Maisons)Responsible for deploying the template solution, in collaboration with development teamsOrganization of testing and training sessions in full collaboration business stakeholdersParticipation to group key projects Project Management within the European scope

Région De Genève, Suisse

Leader of team of 2 CS business consultantsIn charge of SAP CS support for whole European scopeTeam leading of 2 business consultantsParticipation to group key projects (European Roll out)Project management

Région De Genève, Suisse

SAP CS business consultant & project managerCustomer Service functionnal area : repairs of watches and jewellery piecesBusiness analysisKPI activation and monitoringSAP Roll out as business consultantSupport to Key UsersRelease managementTesting of the SAP solutionTraining on regular basis

Evian-Les-Bains - France

SAP Business consultant and business analystLogistics, Supply Chain, Inventory and Order to cash business areas

Annecy - France

Région De Munich, Allemagne

Région De Munich, Allemagne

Ingénieur, Physique, Electronique, Informatique

Activities and Societies: Membre du bureau des élèves, rugby universitaire, groupe de musiquehttp://www.cpe.fr/

Engineer'S Degree, Electrical, Electronics And Communications Engineering, Bachelor Of Engineering

Activities and Societies: rugby union associationErasmus exchange