Tier 2 Cloud Support Engineer
Current
Jan 2021 - Present
AeroLeads people directory · profile
Guillermo Arancibia Email & Phone Number
Tier 2 Cloud Support Engineer
at
Oracle
1 work email found
@oracle.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Guillermo Arancibia? Overview
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Quick answer
Guillermo Arancibia is listed as Tier 2 Cloud Support Engineer at Oracle, based in Lehi, Utah, United States. AeroLeads shows a work email signal at oracle.com and a matched LinkedIn profile for Guillermo Arancibia.
Guillermo Arancibia previously worked as Senior Principal Support Technical Engineer at Oracle and Principal Support engineer. at Oracle. Guillermo Arancibia holds Ingeniería Civil Informática, Tecnologia from Universidad Tecnologica.
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Email format at Oracle
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{first}.{last}@oracle.com
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Profile bio
About Guillermo Arancibia
IT engineer 13+ years of experience working in global teams , mainly covering support roles assisting customers on solving complex issues . Creating/utilizing automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.Areas of expertise:Oracle Cloud InfrastructureOracle EBS Provision on Oracle CloudOracle EBS on premise migration to Oracle CloudInstallation,upgrade,configuration,cloning,patching,maintenance Oracle EBS 11i,12.0.x,12.1.x,12.2.xOracle DB RAC configuration for Oracle EBSUpgrade DB 11g,12c,19c for Oracle EBSNLS specialist for Oracle EBSApplication management pack deployment for monitoring EBS through Entreprise ManagerSpeaker at below events:Oracle Open World 2016 EBS on Cloud, how to get there and how to get support Oracle Online Patching 12.2 customizationsOracle Collaborate 2018 Oracle 12.2 Online Patching ADOP troubleshooting
Listed skills include Pl/Sql, Sql Server, Databases, Unix, and 22 others.
Current workplace
Guillermo Arancibia's current company
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4 roles
Guillermo Arancibia work experience
A career timeline built from the work history available for this profile.
Senior Principal Support Technical Engineer
-Created EBS on Cloud training that was rolled out the EBS Support teams.-Deployed document on manual migration of EBS to Oracle Cloud Infrastructure-Leading Testing of all the current flows to deploy/migrate Oracle EBS to Oracle cloud(compute,dbcs)-Technical team leader for Global ATG EBS team.-Worked on skilling new and staffed engineers on installing,upgrading, cloning,configuring Oracle EBS- Work with Oracle development when code bugs are identified within the product. Provide specific test cases outlining the problem. Maintain constant customer and development engagement until a proper and satisfactory solution is delivered.- Fulfilled the BDE (Bug Definition and Escalation) role acting as liaison between Support and Development to ensure quality and integrity of defects (bugs) raised by Oracle Support staff.- Administration of EBS on cloud instance for EBS engineers.
Dec 2017 - Jan 2021
Principal Support Engineer.
-Fulfilled the role of Advanced Resolution Engineer (ARE) to be the single point of contact for ATG engineers when needing assistance with complex and/or escalated Service Requests (SRs).-Team lead for EBS ATG group Americas in workload and critical issues assignment and resolution process.-Performed ongoing hardware, software and system maintenance and administration of Unix based servers.-Developed training plans for new and staffed engineers delivering the training in weekly workshops or brownbags.-Hosted technical calls, reviewed complex issues, and answered technical questions from Oracle support engineers.-Provided advice to internal Oracle employees on diverse customer situations and escalated issues.-Actively engaged with critical and escalated customers that were either under a tight constraint or not satisfied with progress made on a Service Request. Continued to work with the customer and the support engineer until the issue is resolved.
Dec 2010 - Dec 2017
Analista Implementacion
-Analyzed, developed and improved processes associated with the flows of information in critical areas of the company, working directly with main and backup bases, in SQL SERVER 2000 environments (StoreProcedure,triggers,views,dts), developed applications inherent in Call Center's specific functioning, generated statistical reports, measuring diverse indexes of efficiency.-Programming store procedures at DB level to extract required data by customers generating data reports-Translating client requirements into data models-Work closely with project managers to prioritize business and information needs-Identify and define process improvement at DB level
May 2006 - Nov 2007
2 education records
Guillermo Arancibia education
Ingeniería Civil Informática, Tecnologia
Universidad Tecnologica
Ingeniería Gestión Informática, Tecnolgia
Inacap
FAQ
Frequently asked questions about Guillermo Arancibia
Quick answers generated from the profile data available on this page.
What company does Guillermo Arancibia work for?
Guillermo Arancibia works for Oracle.
What is Guillermo Arancibia's role at Oracle?
Guillermo Arancibia is listed as Tier 2 Cloud Support Engineer at Oracle.
What is Guillermo Arancibia's email address?
AeroLeads has found 1 work email signal at @oracle.com for Guillermo Arancibia at Oracle.
Where is Guillermo Arancibia based?
Guillermo Arancibia is based in Lehi, Utah, United States while working with Oracle.
What companies has Guillermo Arancibia worked for?
Guillermo Arancibia has worked for Oracle and Atento.
How can I contact Guillermo Arancibia?
You can use AeroLeads to view verified contact signals for Guillermo Arancibia at Oracle, including work email, phone, and LinkedIn data when available.
What schools did Guillermo Arancibia attend?
Guillermo Arancibia holds Ingeniería Civil Informática, Tecnologia from Universidad Tecnologica.
What skills is Guillermo Arancibia known for?
Guillermo Arancibia is listed with skills including Pl/Sql, Sql Server, Databases, Unix, Java, Sql, Visual Basic, and Html.
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