-Created EBS on Cloud training that was rolled out the EBS Support teams.-Deployed document on manual migration of EBS to Oracle Cloud Infrastructure-Leading Testing of all the current flows to deploy/migrate Oracle EBS to Oracle cloud(compute,dbcs)-Technical team leader for Global ATG EBS team.-Worked on skilling new and staffed engineers on installing,upgrading, cloning,configuring Oracle EBS- Work with Oracle development when code bugs are identified within the product. Provide specific test cases outlining the problem. Maintain constant customer and development engagement until a proper and satisfactory solution is delivered.- Fulfilled the BDE (Bug Definition and Escalation) role acting as liaison between Support and Development to ensure quality and integrity of defects (bugs) raised by Oracle Support staff.- Administration of EBS on cloud instance for EBS engineers.

-Fulfilled the role of Advanced Resolution Engineer (ARE) to be the single point of contact for ATG engineers when needing assistance with complex and/or escalated Service Requests (SRs).-Team lead for EBS ATG group Americas in workload and critical issues assignment and resolution process.-Performed ongoing hardware, software and system maintenance and administration of Unix based servers.-Developed training plans for new and staffed engineers delivering the training in weekly workshops or brownbags.-Hosted technical calls, reviewed complex issues, and answered technical questions from Oracle support engineers.-Provided advice to internal Oracle employees on diverse customer situations and escalated issues.-Actively engaged with critical and escalated customers that were either under a tight constraint or not satisfied with progress made on a Service Request. Continued to work with the customer and the support engineer until the issue is resolved.

-Analyzed, developed and improved processes associated with the flows of information in critical areas of the company, working directly with main and backup bases, in SQL SERVER 2000 environments (StoreProcedure,triggers,views,dts), developed applications inherent in Call Center's specific functioning, generated statistical reports, measuring diverse indexes of efficiency.-Programming store procedures at DB level to extract required data by customers generating data reports-Translating client requirements into data models-Work closely with project managers to prioritize business and information needs-Identify and define process improvement at DB level