-Managing customer inquiries, main point of contact for customers, receiving and responding to inquiries via phone, email, or other communication channels. Providing information about products, services, order status, and shipping details.-Processing orders and managing shipments, verifying pricing and product availability, and coordinating with internal teams to ensure timely shipment and delivery of orders.-Customer service: address customer needs, their concerns, and resolving issues to their satisfaction.-Maintaining accurate records and up-to-date records of customer interactions, orders, and shipments.

- Responsible for managing and custody of bank securities such as local and foreign currency cash, checkbooks, rejected and retained checks, titles, and CDAs coupons.- Support for the Cashier area and backup of the Administrative Supervisor of the agency.- Verification and control of documents and accounting records.- Daily reconciliation and balancing of agency balances.- Reception and delivery of banking products such as credit and debit cards, checkbooks, rejected checks, titles and CDAs coupons, and account opening kits, as well as in charge of the custody and daily inventory.- Cancellation and rehabilitation of bank accounts.- Request for checkbooks, preparation of cashier's checks, check discount.- Management of bank accounts, inquiries, and complaints from clients of the exclusive segment of Personal Bank.- Sale and management of pre-approved loans, credit cards, insurance, and programmed savings.

-Identifying and pursuing new business opportunities, negotiating partnerships, and expanding the company's customer base. -Analyzed market, assessing potential risks and opportunities, and developing effective strategies to drive revenue growth and increase market share.-Stakeholder Management: Building and maintaining relationships with key stakeholders, including customers, partners, and investors. This may involve effective communication, negotiation, and relationship-building skills to establish and maintain positive relationships that support the company's goals.

-Handling customer inquiries and complaints, the first point of contact for customers with questions, issues, or complaints about their telecom services.-Managing customer accounts: Assisted customers with managing their telecom accounts, including setting up new accounts, updating customer information, and handling billing and payment inquiries. -Upsell or cross-sell additional services or features to customers, such as upgrading to higher-tier plans, adding premium channels, or recommending bundled services.-Maintained records of customer accounts, transactions, and any other relevant information.

-Processed daily client transactions, including deposits, payments, selling cashier’s checks.-Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.