Guillermo Paredes Email & Phone Number

Coventry, England, United Kingdom

West Bromwich, England, United Kingdom

• Oversee the administration and management of IT assets to ensure optimal utilisation and performance across the organisation.• Offer technical assistance to employees and departments, ensuring seamless operations and resolving technical issues in a timely manner.• Ensure the seamless functioning of all systems, conducting regular checks and assessments to identify and resolve any issues.• Facilitate communication and collaboration between departments by serving as a liaison to promote effective communication and information exchange.• Continuously monitor and upgrade IT systems to ensure they are up-to-date, relevant, and aligned with the evolving needs of the business.• Prepare and provide reports and information requested in a timely and accurate manner.• Maintain and optimize the company's Enterprise Resource Planning (ERP) systems to ensure alignment with business requirements.• Collaborate effectively with external contractors and suppliers to deliver effective and efficient IT solutions.• Provide support and guidance to Business System projects, ensuring alignment with organizational goals and objectives.

Fairfield, Ca

• Performed disaster recovery operations and data backups when required.• Troubleshoot, diagnosed, and resolved hardware, software, and other network and system problems.• Replaced faulty network hardware components when required.• Maintained, configured, and monitored virus protection software and email applications.• Monitored network performance to determine if adjustments need to be made.• Conferred with network users about solving existing system problems.• Operated master consoles to monitor the performance of networks and computer systems.• Coordinated computer network access and use.• Designed, configured, and tested networking software, computer hardware, and operating system software.• Maintained and administered computer networks and related computing environments, including systems software, applications software, hardware, and configurations.

• Resolved logged errors in a timely manner.• Provided IT assistance to staff and customers.• Consulted with IT managers and other departments as required.• Trained end-users on hardware functionality and software programs.• Monitored hardware, software, and system performance metrics.• Updated computer software. as well as upgrading hardware and systems.• Tested for compatibility issues with existing software with Windows 10 upgrades • Maintained databases and ensuring system security.• Documented processes and performing diagnostic tests.• Kept track of technological advancements and trends in IT support.

Sacramento, California

• Promoted and installed anti-virus products.• Set up appointments and create client profiles.• Troubleshoot and diagnosed software/hardware issues.• Offered consultations with clients to resolve any tech issues via phone or in person.• Interacted with clients and ask them questions to get an accurate idea of the issue at hand.• Provided data services such as data transfers, data backups, and system restoration and recovery.• Demonstrated patience and understanding while providing the best service to clients.• Handled all service orders with professionalism in a skillful manner to ensure client satisfaction.

• Supervised the operation of fueling jets and helicopters in order to prevent mishaps.• Operated and tested fuel pipes and fuel in order to guarantee accidents from happening, saving the Department of Defence over 500 million dollars.• Cleaned, lubricated, and conducted routine services on heavy-duty vehicles.• Cleaned and serviced machine attachments like winches, blades, and side booms.• Performed major repair work when necessary.• Obtained training in law enforcement activities including physical security, arrest procedures, and riot control.• Consulted with other mechanics in smaller jobs.• Reported damaged or faulty equipment to management.• Reviewed 25 vehicles’ service needs, scheduled maintenance, and mechanics resulting in zero loss in operations down-time.

Bachelor Of Science - Bsc (Hons), Computer Networking, 1St

Associate Of Arts And Sciences - Aas, It Network Administration And Security, Gpa: 3.9