Guillermo Semorile Email & Phone Number

Dominican Republic

Distrito Nacional, Dominican Republic

Dominican Republic

Dominican Republic

Dominican Republic

Santo Domingo D.N. Dominican Republic

• Medical Interpreter.• Business Services (Utilities, Financial, Insurance)

Funglode Santo Domingo D.N.

• Provide interpretation services for the Annual "DR Environmental Film Festival"

Santo Domingo D.N. Dominican Republic

Quality Assurance Analyst – Choice Hotels International (LOB)• To provide coaching and follow up based on the BEST methodology.• To ensure complacence to the Quality guidelines of the Client.• Quality Dept. S.M.E. In charge of coordinating updates on the U.S.E. account guidelines with the directly with the Client (CHI).Team Lead – Cricket Wireless (LOB)• To develop representatives with the use of the TOPS/LEAP methodologies to ensure the members of they can… Show more Quality Assurance Analyst – Choice Hotels International (LOB)• To provide coaching and follow up based on the BEST methodology.• To ensure complacence to the Quality guidelines of the Client.• Quality Dept. S.M.E. In charge of coordinating updates on the U.S.E. account guidelines with the directly with the Client (CHI).Team Lead – Cricket Wireless (LOB)• To develop representatives with the use of the TOPS/LEAP methodologies to ensure the members of they can achieve their full potential.• Ensure that the metrics both internal and external are met.• To process representatives payroll.• To train team leads and representatives on Chat LOB.• ATAC: CSAT Owner (Former) – Absenteeism (Current) achieving the highest CSAT and NPS scores for the teams as well as the lowest absenteeism for the teams.• Weekend ACCM (Assistant Contact Center Manager) performing all duties of the ACCM to ensure that the goals and action plans for the account continue to be met. Achieving 0% absenteeism for the Weekends. Show less

Santo Domingo D.N.

Provide Telephone interpretation For U.S. Based Customer Like:• Medical Specialized Interpreter.• Business Services (Utilities, Financial, Insurance)• Review attendance• Process Payroll.• Keep up with all new updates to the system and protocol of service to better assist the staff.• Recruitment assistant. Creating action plans to improve our recruitment efforts, updated the “on- the-fly” testing done to first time applicant both in person and over the phone.