Gulshan Kumar Email & Phone Number

India

Customer service Officer

Gurgaon, India

New Delhi Area, India

Handling Last Mile Successful Connection.Basic Hygiene.Handling team of 25 Delivery Associates.Taking Care of Customer Escalations.Following the Company Sop’s to Streamline the process.Reporting to DC Head.Training to Delivery Associates & Stores. Cash Submission and Updation of Shipments Through LMS (Logistic Management System)

Gurgaon, India

Handling Dropship ProjectFulfillment of Market Place OrdersCoordination with Stake HoldersMaintain Return compliance LevelSystem Training to new stake holdersHandling Buy Back ProcessHandling Sample Pick up’s for photo shoot ( Inbound, Grn, Production, Rtv)Analyze each open complaint for proper resolution according to set standards and proceduresHandling Seized in sales tax shipmentsHandling Market Place Manifest report

Gurgaon, India

Managing a team of Customer Care Executives for NDRsUnderstanding the customer's needs and taking care of value delivered to customers.Answer customer questions, as well as question customers to obtain full understanding of what information is being requested. Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.Follow-up with customers within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let customer know inquiry is still be researched.Analyzing monthly report

New Delhi Area, India

Assist customers in their shopping Sometime.Staff Training.Looking after the Visual Display of Store.Taking feedback from the Customers about the services and experience they had while shopping.Making monthly sales target of StoreMaintaining DSR ReportsKeeping the customers data records and following up for next visit

Delhi Area, India

Managing the sale and post sale services in the store, and ensuring that the customers are getting the satisfactory and good sales and post sales services.Looking after the VM of my sectionAssist Customers in Shopping