Murat Güngör Email & Phone Number

İstanbul, Türkiye

-Building the strategy and implementation of new tariffs and campaigns based on customer needs and dynamics of the market in order to increase new subscriber acquisition-Preparing and launching retention campaigns to avoid churn and increase customer loyalty- Following competition in the market and developing recommendations and action plans according to competitor activities- Managing prepaid revenue and budget- Increasing revenue and ARPU via upsell and cross-sell offers- Carrying out a launch plan with related Departments (Technology, Marketing Communication, Customer Experience)-Monitoring of related KPIs and proactively improving the plan- Conducting analysis to understand customer values, behavior and needs, developing plans accordingly-Designing and developing successful segment strategy and activities in line with business goals of the Company

- Manage, develop and follow up dealers incentive system- Analyse effectiveness of dealers incentive system, and prepare reports- Conduct analysis & follow up performance of corporate dealers channel- Prepare & report channel development plans- Conduct efficiency & feasibility studies for corporate dealers channel- Coordinates with both Marketing and Sales teams on projects- Compare effectiveness of corporate sales channels

Istanbul, Turkey

-Driving & monitoring corporate customers satisfaction measures such as NPS (Net Promoter Score), NTS (Net Trust Score), GSI (General Satisfaction Index), CES (Customer Effort Score) of contact points and processes-Trying to understand customer insights with Focus Group & Indepth interviews-Understanding the customers complaints reasons and making analysis-Managing invoice & billing processes -Responsible of invoice processes and products such as UBL, Single invoice etc.-Developing billing system to meet customer needs-Managing invoice control projects and reporting all results

Istanbul, Turkey

-Achieving targets and maximising the revenue by increasing sales of Beko products with visits to the dealers in area of responsibility.-Coordinating the transportation of products to the dealers and following payment flow.-Getting and evaluating new dealership requests, managing operations of opening and closing activities of the dealers in area of responsibility.-Controlling the order and delivery by following the dealer and company stocks.

Following new digital marketing trends and contribute to the development of new strategies, planning digital marketing processes.

Analysing systems, preparing process flow charts, identifying problematic processes and carry out development and improvement studies.

Following up the financial processes of customers and retail dealer.

Supporting the sales team for taking order from wholesale dealers.