Iris Chen Email & Phone Number

Hong Kong

Digital Twin Platform• Involved in the development of a digital twin platform. Discovered actionable data insights from large industrial datasets and into the behaviour of modelled environments via query APIs and integrates with Azure data analytics.• Extracted, cleaned, and transformed complex real-time data from multiple sources (including sensors, IoT devices (GPS modules), and carrier schedule, etc.), aimed to monitor data quality, minimize model latency and supply chain disruptions.• Created and maintained scheduled jobs in Azure Databricks to make sure digitalization keep in track and perform well.GenAI Project – Involved Chatbot, Live Agent performance analysis• Spearheading a project leveraging advanced language models, such as GPT-4, to extract valuable insights from company’s chatbot and live agent records. • Applying prompt engineering techniques to optimize the performance of the language models and ensure high-quality insights. • Utilizing natural language processing techniques to identify potential areas for service enhancements, ultimately driving customer satisfaction and operational efficiency.

Hong Kong

Line Digitalization• Performed data cleaning and validation for unstructured data to support the enhancement of machine learning models.• Designed visualizations and implemented dashboards for product KPIs and to support user decision-making.• Contributed to a 1.5-year operations research project which is collaborated with Microsoft Research Asia (MSRA) researchers, aimed at minimizing Empty Repositioning costs for container shipping, and targeted a reduction of 450 million USD by 2021 during the COVID-19 pandemic.

Shanghai, China

• Conducted quantitative analysis on product target market entry and new product launch strategies, serving Fortune 500 companies and large-scale domestic enterprises.• Developed and delivered client presentations to communicate insights and strategic recommendations.• Supported content creation for pitches, proposal preparation, and delivery using Ipsos solutions.• Communicated with project management and operations teams to positively impact project outcomes.

San Francisco Bay Area

Joint Earth Education Project• Functionally built KMLs and created tours within Google Earth• Sourced imagery and videos in terms of global change and anthropogenic activities• Helped support the creation of UGC stories on new Google technology that will be publicly launched later

Weston, Connecticut Area

• Used R language for data cleansing, validation, and visualization for educational surveys collected from over 100 high schools in countries of Central Europe, East Africa, and South America• Worked with structured and unstructured data• Conducted prediction and time series analysis to study students' pursuit of higher education in developing countries• Presented findings to VP and discussed with the team on the results found every week during the webinar

Department Of Integrative Biology Vlsb 4156

• Generated spreadsheets for data from 642 slides of the liverworts’ fossil specimens and modern specimens, each with 22 different variables/categories on Excel• Compared among different categories of certain slides, calculated correlation and covariance of them, and made clearly-demonstrated graphs on Excel • Made graphs more informative by adding photographed pictures and contributed to a more successful presentation for the supervisor