Delivering IT Infrastructure projects at various scales across multiple domains:1. Data Center Services: Design, implement and on-going operation of data center, server, storage, database, Disaster Recovery, security, identity & access management systems and virtualization solutions.2. Workplace Services: Design, implement and on-going operation of end-user computing environment, including design, deploy and maintain PC image; software and hardware asset management; software distribution and patch management; messaging and collaboration system; desktop and application virtualization.3. Network Services: Design, implement and on-going operation of network infrastructure.4. IT Strategy & Business Alignment; IT Planning, Process and Policy Standardization; IT Service Management.

Managing Accenture Greater China IT operations (Mainland, Hong Kong, Taiwan), serving 3000+ employees, supervising 14 IT professionals.Day-to-day service management, work with global team on new IT initiatives, financial forecast and budget review.

Part of sales team, responsible for developing IT infrastructure service solution, quotation and proposal across the whole spectrum of IT infrastructure service domains.Discuss with client on service requirements, response to RFI, RFP, conduct internal and external solution review, architecting on IT service solutions that are both profitable and cost competitive.

Design, deploy and on-going management of end-user computing services for internal and external clientsDesign, create, deploy and update OS imagesSoftware packaging, distribution and patch managementDeploy and administer desktop management serversDeploy and administer messaging & collaboration systemManage and develop Accenture China Workplace Services teamRecruit team member and organize trainingCommunicate and collaborate with Accenture global Workplace Services teams on new offerings and service development

Work in the Microsoft Product Support CenterResponsible for technical skills of the support engineers in Windows support groupIdentify technical and service skill deficiencies through transaction monitoring and survey analysis. Define and implement action plans for improvement.Contact Microsoft Partner Tech Lead for technical resources and case escalationHandle Tier-3 support requests

Tier-2 case handlingMentoring new team members

Help Microsoft China and North America users resolve Windows technical issues through email and phone.