𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Leading Presales Teams: Leading and directing a team of presales professionals to effectively support the sales process, providing mentorship and guidance to ensure team members are equipped to deliver compelling solutions to clients. ❖ Overseeing a Team of 16 Solution Engineers (SEs): Taking charge of a diverse team of 16 Solution Engineers across the International region, ensuring their alignment with Veritas' strategic goals and objectives. ❖ Driving Product Demonstrations and Proof of Concepts (POCs): Spearheading the coordination and execution of all Veritas product demonstrations and proof of concepts (POCs) throughout the EMEA and APAC regions. Collaborating closely with SEs to tailor presentations and POCs to the specific needs and challenges of potential clients, effectively showcasing the value proposition of Veritas solutions. ❖ Empowering Partner and Channel Engagement: Playing a pivotal role in enabling and strengthening partnerships with key channel partners and resellers across the International market. Providing partners with the necessary resources, training, and support to effectively promote and sell Veritas products and solutions, driving mutual success and growth. ❖ Managing Solution Architects and Engagement Managers: Directing and overseeing the activities of Solution Architects and Engagement Managers within the Custom Solutions Technology Services Division. ❖ Supporting Sales with Creative Solutions: Collaborating closely with the sales organization to develop innovative and competitive solutions that address the evolving needs of customers in the International market. ❖ Assisting in Various Business Functions: Playing an active role in various business functions such as area forecasting, personnel management, customer/internal presentations, business reporting, and process/procedure improvement initiatives.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Technical Inquiries and RFIs: Handled technical inquiries and RFIs from customers, ensuring prompt and accurate responses to address their needs effectively. Provided comprehensive support to partners, fostering strong collaborative relationships. ❖ Regional Presales Leadership: Led and coordinated presales activities across North India, Bangladesh, and Nepal, overseeing a wide range of engagements to drive business growth in the region. Leveraged extensive experience in sales engineering and solution architecture to provide strategic direction. ❖ Client Site Engagement: Collaborated closely with account managers to conduct on-site visits to customer locations. Actively engaged with clients to gain deep insights into their unique use cases, challenges, and requirements, tailoring Veritas products and solutions accordingly. ❖ Mastery in Sales and Technical Skills: Exhibited outstanding professional, sales, and technical capabilities, serving as a trusted advisor to both enterprise and inside sales teams. Provided expert guidance and support to ensure successful client engagements and drive revenue growth. ❖ Effective Solution Explanation and Resolution: Articulated and resolved complex technical aspects of Veritas solutions with clarity and precision. Demonstrated a strong understanding of customer pain points and effectively addressed them, enhancing customer satisfaction and confidence in Veritas products. ❖ Application of Product Expertise: Applied hands-on experience with a wide array of Veritas products including NetBackup, Backup Exec, DLO, and more. Leveraged deep product knowledge to architect tailored solutions that met the specific needs and objectives of clients.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Strategic Client Relationship Management: Cultivated strong relationships with clients, proactively identifying sales opportunities and driving contract extensions within existing accounts. Positioned Veritas as a trusted partner capable of delivering innovative solutions to address evolving business challenges. ❖ Delivery of Training and Support: Delivered comprehensive training programs to partners and distributors, empowering them with the knowledge and skills needed to successfully implement Veritas solutions. Provided hands-on support during proof of concept (POC) engagements, ensuring successful outcomes. ❖ Representation at Events and Ongoing Client Support: Represented Veritas at large-scale customer and partner events, showcasing the value proposition of Veritas solutions. Provided ongoing support to EMEA and APAC clients utilizing Enterprise Vault, including environment design, installation, issue resolution, and best practice recommendations.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Responsibility for Installing, configuring, administering and troubleshooting Symantec Backup Exec for Windows Server.❖ Providing technical support on Backup Exec for Windows Server ( versions 10, 11, 12 ,12.5 and 2010 ).❖ Troubleshooting Windows 2000 / 2003 / 2008 backup and recovery including complete disaster recovery.❖ Helping the client configure and troubleshoot backup job definitions and strategies.❖ Backup and Restore of Exchange 2003, 2007 and 2010 servers including complete disaster recovery.❖ Backup and Restore Enterprise Vault Stores , Database , Sites including complete disaster recovery ❖ Troubleshooting storage hardware issues with respect to Backup Exec.❖ Implementation of Backup and Restore strategy, viz., Media Management, Tape rotation, backup methods etc.❖ Simulate customer issues related to Backup Exec on test servers to provide accurate troubleshooting steps and resolve the issues.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Technical Support: Provided comprehensive technical support to customers utilizing Microsoft XP, Vista, and Windows 7 operating systems. Demonstrated expertise in diagnosing and resolving a wide range of software and hardware issues. ❖ Network Issue Resolution: Successfully addressed network-related issues for customers, ensuring seamless connectivity and optimal performance of their systems. Utilized in-depth knowledge of TCP/IP, DNS, and DHCP protocols to troubleshoot and resolve network issues effectively. ❖ Knowledge Application: Applied advanced understanding of network protocols and configurations to troubleshoot and resolve complex technical issues, enhancing customer satisfaction and minimizing downtime. ❖ Customer Satisfaction Maintenance: Maintained high levels of customer satisfaction (CSAT) by delivering timely and effective technical support solutions. Proactively addressed customer concerns and inquiries to ensure a positive support experience.❖ Installation Troubleshooting: Conducted troubleshooting and resolution of OS installation-related issues, ensuring smooth and error-free installation processes for customers. Identified and resolved software compatibility issues and configuration errors to optimize system performance. ❖ Patch Management: Installed and managed patches on Windows XP and Windows 7 operating systems to ensure system security and stability. Implemented timely patch updates to address vulnerabilities and enhance system reliability. ❖ Collaboration and Teamwork: Collaborated closely with cross-functional teams to address escalated technical issues and ensure prompt resolution. Shared knowledge and best practices with team members to enhance overall team performance and effectiveness. ❖ Continuous Learning and Development: Engaged in ongoing learning and skill development to stay updated on the latest technologies and best practices in technical support.