Responsible for managing and coordinating global integrated services delivery teams for the account and client. Accountable for the delivery scope for database integrated services teams like - Oracle / Sybase /SQL / DB2 /Netezza / OGG - 24*7 BAU process/Build process/RFS Work - to account and the functional performance of all resources aligned to the account. Acts as the primary contact and service delivery advocate between the Client and the delivery support organization. Maintain a working level understanding of all technical services supported within a delivery tower with the ability to provide direction to teams in support of client critical business processes and infrastructure, service changes and critical system recovery. Manages the day to day delivery of service for one or more integrated delivery pools including: cost, supplier management, service level attainment, delivery quality, and task management for the account team and delivery. Ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. Promote and implement standards and best practice as the foundation of service for the client, building relationships with peers for Integrated Service across Delivery. Managing approx. 22000 databases, Environment includes all UNIX and Windows Flavors with Veritas Cluster, and Replication technologies like Veritas Volume Replicator, EMC SRDF, Oracle data guard, Sybase replication Sever, PTS Server.

Responsible for overall delivery for database tower across multiple regions. Leading and representing DB service delivery in service restoration calls/Problem management calls. Meeting with client service delivery teams on daily basis to review day to day BAU metrices like ticket counts/ MI/ PR/ Changes. Liaising with various team to achieve service delivery objectives

TSME role involves leading the technology from front. Responsible to provide technical solutions to open issues/ challenges. Act as 4th level of escalation to group of SME. Driving RCA and remediation. Review and approve technical DOP. Putting together technical guidelines and best practices for technical staff to carry out day to day work. Driving improvement plan and automation. This role owns the over all technology from all technical aspects.

DATABASE project management, responsible for defect less project deliveries end to end, from Business proposal till go –live. Capacity Management - automated various process.

Lead and managed Oracle R12/11i, Oracle Core and Oracle OEM core technical team. Drove operations for Database Support Services for offshore component and partners to provide L2/L3 Support for almost 500+ Production environments 12*7 in follow the sun model. Managed in house L3 DBA resources and L2 Partner resources in efficient and optimum manner. Represent and Coordinate DBA operations with other dimensions of Information Technology infrastructure.

Senior Oracle Apps and Core DBA - Provide DBA offshore Support Build and Run, and was responsible for on call support, and handling business support requests.

Oracle DBA and SQL Server 2000 DBA. Was responsible for managing marketing data ware (SQL 2000) house for (Chip Manufacturing company) and working with Development team to coordinate (Oracle) DB object creation, replication etc. Prior to this assignment worked on UK retail store project, worked closely with Development team, and managed their development database