Bringing the power of Conversational AI and Generative AI to People and Businesses.AI first Contact Center - Conversational Interfaces, SmartAssist, AgentAssist, Strategic Partnerships & Integrations

UCaaS and Contact Center portfolioLead CC product portfolio that includes -> voice, messaging, web, mobile, workflow/orchestration, routing, Agent/Expert interface and Artificial Intelligence (AI) experiences for Customers. UCaaS : global expansion, partnerships - ISV, OEMs, vertical solutions...Passionate about delivering customer value with delightful experiencesEver curious to listen, learn and engage around the next wave of human and machine collaborationDriving change and leading with Inspiration, Initiative and Influence

Responsible for Five9's Digital Contact Center Solution.

Leading strategy and GTM around Artificial Intelligence (AI) and Customer CollaborationFind info on Connected AI @ https://www.linkedin.com/pulse/digital-customer-experiences-connected-artificial-ai-ruchi-gupta/ AI and Customer Care - Please find link to a recent whitepaper by J Arnold and Associates sponsored by Cisco at the end of the blog https://blogs.cisco.com/collaboration/artificial-intelligence-customer-careThe human link in IoT and Digitization => Digital Transformation and Omni-channel Collaboration Leading the strategy around Intelligent Customer Experience with AILeading and managing solution product roadmap for Remote Expert Solution which enables enterprises to leverage their experts across the enterprise - strategizing, planning, prioritizetion, GTM, communication and execution are what I do in this role. Remote Expert Solution encompasses video/voice/chat & collaboration API/SDK capabilities (co-browse, content share etc.) across various modalities – immersive, kiosk, mobile and web based experience.Based on adoption of the communication channel capabilities and industry data available – responsible for driving forecasting, pricing and GTM of the solution. Competitive analysis to show strengths of the solution and build a customer focused roadmap. Working with technology partners for bringing to market collaborative combined solutions.Vertical focus: Healthcare, FSI and Retail Banking, Retail, Customer CareCY18 - TAM $3.2B

Cisco Customer Collaboration Omnichannel Product Manager Media Coverage @ http://www.informationweek.com/news/software/productivity_apps/showArticle.jhtml?articleID=229000665 SocialMiner (proactively listen to your customers and connect) wins Best of Enterprise Connect 2011 Award - full news release here http://bit.ly/BoECwin

Mobility Networks was a VC funded startup that built software solution for smooth handoff of mobile calls from GPRS/3G wireless network to IP based WLAN networks. Mobility Networks secured a total of $30 million in 3 rounds of funding. Reported directly to SVP Products.