• Provide the Support of Windows / Mac• Speaking with User via email and phone for initial requirement capture• Installation of operating system and Hardware replacement (e.g. RAM, Hard drives, Graphic card)• Assembling and Disassembling PC and Laptop.• Implementation and installation of software, troubleshooting, maintenance support• Remote support of on-site engineers and end users/customers during installation and international remote support to user• Outlook configuring, troubleshooting• Inventory of assets verification• Providing Training to Clint for ERP (Enterprise Resource Planning), HRM (Human resource management)• Implementation for software ( ERP , HRM & CRM ) Systems • Ensure all backups and completes successfully done and Restore.• Troubleshooting network connectivity in a LAN/WAN environment• Install, upgrade, support and troubleshoot Windows 7 and Microsoft Office 2007 and any other authorised desktop applications• Create a new user via active directory for new user• Doing window migration for Window 10

• Research and identify solutions to software and hardware issues• Diagnose and troubleshoot technical issues, including account setup and network configuration• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Provide prompt and accurate feedback to customers• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

• Thin client installation, Troubleshooting& Re-image • Citrix Installation and configuration on Thin client & Desktop• Operating System Installation (Windows XP,7,8,8.1,10)• Network troubleshooting including checking whether LAN, Server or network equipment is up, make sure if machines are properly joined in the domain.• Assembling and Disassembling PC and Laptop.• Installation of operating system and Hardware replacement (e.g. RAM, Hard drives, Graphic card)• Support on VC call in meeting room • Provide Support of Microsoft Office (10,13,16& 365 ) • VTS ( vehicle tracking system) • Speaking with User via email and phone for initial requirement capture• Remote support of on-site engineers and end users/customers during installation and international remote support to user• Create a new user via active directory for new user • Configure Wi-Fi settings• Accessing and backing-up of CCTV camera records when needed.• Adding System to work groups and domain • Ensure all backups and completes successfully done and Restore.• Outlook configuring, troubleshooting • inventory of assets verification• Configure Bit-Locker Drive Encryption for new/existing system• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008 ( Pitstop, M-smart, CL01, CL02,CL03,CL04, I-BOM )• Support via SCCM onsite engineer• Take care of Symantec endpoint protection, McAfee antivirus, Symantec Evault • Working on I-Serve ticketing tool ( Taking care of SLA) , Call transfer, Call logging, Putty• Provide user training, support, advice and feedback• Taking care of VIP (user and client ) Laptop , Desktop

• Provide the Support of Windows (Windows,7,10)• Provide Outlook Support on Team viewer• Provide Gmail Support on Team viewer• Provide Support of Quick Dialer Application• Provide Support of Postpaid Sim Gateway• Requesting and coordinating vendor support• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime• Install, upgrade, support and troubleshoot Windows 7 and Microsoft Office 2007 and any other authorised desktop applications• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment• Troubleshooting network connectivity in a LAN/WAN environment• Software and Hardware Troubleshooting