-Monitoring and evaluating the discharges from all the wards (private, deluxe, labour room, ICU, PICU, NICU)-Conducting root cause analyses for adverse events-Developing and enforcing patient safety protocols-Promoting a culture of safety among staff-Ensuring staff are trained and informed about new and existing protocols-Conducting patient satisfaction surveys.- Analysing patient feedback to identify areas for improvement-Developing risk management plans and strategies.-Coordinating with legal and insurance departments as necessary-Organising training programs on quality and patient safety-Maintaining accurate and comprehensive data related to quality metrics.-Utilising data to drive decision-making and improvements-Collaborating with other departments to improve overall hospital quality.-Facilitating communication and cooperation among different teams