• Manage and support desktop /server environments including administration of technologies such as Microsoft 365, Azure, Entra, Intune, Teams, Windows Server, SharePoint, Exchange.• Ability to utilize ConnectWise Automate Remote monitoring and management. • Manage all aspects of enterprise applications, application registrations, and proxy settings• Consistently communicating and collaborating with internal teams and vendors on issues such as Major incidents, Root Cause Analysis, identify Stale/Non-Compliant devices, Vulnerability Management, Remediation etc.• Proficient level knowledge of Power Shell, Active Directory, IAM (identity and access management) and Group Policy Management• Manage the device configurations, user policies like authentication methods, Data Retention Policies, tenant-wide MFA settings/ password protection, Conditional access policies, Devices Enrolment profiles and so on.• Support variety of applications such as Office 365 apps, Scribe, UKG, Sitelink, Yardi, Click UP, Miro, 1password, Camtasia, Onboard, Manage, M-files, Snagit, Yuhu, Articulate360.• Server/Desktop, OS, and application support, patch management & monitoring.• Creating process documentation and training materials while working with Tier1 team addressing the existing gaps within the environment and ensuring that they are being adhered to.• Assist Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Participate in new system/enhancement testing and quality assurance.• Perform audits to ensure the robustness of the infrastructure.

Responsible physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. Key Roles and Responsibilities:• Software and network configuration and troubleshooting • Software installation • Printer/peripheral installation • Diagnose, repair, and upgrade PC software and equipment. • Image workstation for new deployments.• Set up and configure new systems, new applications, and upgrades.• Respond to customer inquiries. • Record-keeping and asset management.• Support other departments as necessary, depending on workload. • Work proactively to ensure that services delivery is aligned to the client needs • Delivering computer and/or printer orientation.

Responsible for the Company’s Day to day IT Support and Maintenance activities at Toronto Pearson International Airport including incident resolution, root cause analysis, hardware replacement, hardware repair, software troubleshooting, software updates, firmware updates, and preventative maintenance on all airport owned equipment. Key Roles and Responsibilities:• Action trouble ticket calls and monitors their progress to ensure that stated times are met or exceeded.• Manage and process all telephone, online or email technical support requests and incidents.• Ensure that workstations and peripherals, kiosks and other airport equipment are operational and optimally used.• Ensure that onsite hardware repairs are performed whenever required. Perform basic desktop, application and network troubleshooting and provide high-level support to all users based on troubleshooting results and according to established criteria.• Must be aware of stated response and fix times (SLA). • Ensure that excellent relations are generated and maintained, particularly a personal relationship is generated with customer and user personnel.• Ensure that spares, parts and consumable stocks are used correctly. Report, shortages, low levels, deficiencies or extra requirements to Terminal Manager/Site Manager.

Provide onsite hardware and application support at the voting locations. This includes replacing/delivering, installing hardware and software to ensure optimal performance and customer satisfaction. Key Roles and Responsibilities:• Communicate effectively and hastily with The Company via text, email and voice, also with client site staff and other onsite technicians when required. • Follow documented or communicated instructions and procedures as they apply to your service and operational activities.• Image the e-Poll books as per requirement and load data.• QC the Poll equipment.• Ensure that equipment is ready to use prior to polling and advance polling days. • Support onsite training for polling day and advance polls.• Provide on call support to SDRO’s and RDRO’s working on voting locations.• Maintains accuracy of database and ticketing system, utilization of standard forms and adherence to policies and procedures as per manuals and guides provided. • Organize documents electronically, prepare documentation and distribute via outlook, excel and word

Key Roles and Responsibilities:• Configure and repair of all kinds of desktops, all in ones, servers and laptops.• Follow detailed project specifications such as installing, maintaining and repairing/replacing electronic components of systems like HDD/SSD,CPU,Motherboard,Processor,RAM,Screen,Webcam and imaging of client systems and servers.• Modify and upgrade systems and provide support for both software and hardware. Monitor performance of equipment and make necessary adjustments to assure quality performance.• Managed/Troubleshot LAN Connectivity issues on the production floor.• Maintain work orders and prepare progress report for each order completed.• Building windows images in various versions with model specific drivers and software as per the client’s requirement.• Use Symantec Ghost to capture and deploy images.• Update various workstations in production area with updated images.• Ensure that installed OS and drivers are up to date.