Gurdeep Singh Email & Phone Number

Toronto, Ontario, Canada

Handled complex integration and amalgamation programs through project stream coordination, business resource allocation and project management leadership ensuring interlock across multiple teams and business units. Also conducted the Integration Management Office (IMO), articulated deliverables/timetables; coordinated efforts of internal process owners/experts and ran multiple projects simultaneously with minimal supervision/oversight leading to the creation of consolidated program milestones, interdependencies, RAID (identifying opportunities for synergies, risks or threats, issues, actions and decisions) and communication plans.Facilitated working sessions through cross-functional teams to align on business objectives, transition plans, and contingency plans to eliminate obstacles to achieving on-time/on-budget completion of program transition eventsExecuted program plans (quality, risk, communication, resourcing etc.) to align the program outcomes with stakeholder expectations and standards has handled complex integration and amalgamation programs through project stream coordination, business resource allocation and project management leadership ensuring interlock across multiple teams and business units.

Toronto, Ontario, Canada

Responsible for selling insurance products and retention of customers

Chandigarh Area, India

Responsible for customer service operations consisting of customer service delivery. service excellence, credit and collections, risk management, customer retention and relationship building/nurturing programs with the company's wireline residential and enterprise telephony customers. Managed the merger of Customer Service and Call Center operations and processes. Expert in transformation change management and process improvement. Acclaimed for managing the function/business profitability through innovative out-of-the-box initiatives.Awarded consecutively for the Best Service Team.Responsible for customer service operations consisting of customer service delivery. service excellence, credit and collections, risk management, customer retention and relationship building/nurturing programs with the company's wireline residential and enterprise telephony customers. Managed the merger of Customer Service and Call Center operations and processes. Expert in transformation change management and process improvement. Acclaimed for managing the function/business profitability through innovative out-of-the-box initiatives. Awarded consecutively for the Best Service Team.

Mohali

Managed the merger of Retail and Outbound sales operations. Responsible for customer service and sales operations of residential and enterprise customers. Consistently achieved record-high sales performance with customer satisfaction rankings, improved bottom line and turned around under-performing operations. Fostered an environment in which customers enjoyed high levels of service and employees were motivated to deliver top performance. Managed successfully front-end customer touch points and direct teams to ensure friendly and efficient sales & customer experience. Involved in producing marketing material for new GSM, CDMA and 3G Products.Awarded with Best Sales Operations and Hall of Fame award for maximizing profitability.

Sahibzada Ajit Singh Nagar, Punjab, India

Gurdeep spearheaded B2B, Small and Medium Business segments along with Enterprise operations for Wireless and wireline businesses. Tailor-made comprehensive sales value propositions, pricing strategies and partnership programs for B2B and B2C telecommunication customers addressing the government, institutions and resellersLed both the consumer product teams and corporate channel sales teams. Managed the merger of CDMA and GSM Operations and, thereafter Wireless and Wireline operations. Streamlined the sales and customer service processes. Part of the team for launching the wireless data products. Consecutively awarded as the Best Sales Operations nationally.Skills: Operations Management · Marketing Strategy · Relationship Building · Client Relations · Pricing Strategy

Sahibzada Ajit Singh Nagar, Punjab, India

Responsible for Customer Delivery Operations for two provinces of India , Punjab and Himachal Pradesh. Extensive customer interactions including presentations and meetings . Responding to RFI's, RFQ's and generating proposals for setting up the service operations.Awarded with Best Customer Service Trophy nationally.

Karnal, Haryana, India

Responsible for handling Customer Service Operations for the province of Haryana , India. Set up the offices across the province. Generated new businesses with ISPs in the region. First employee in the circle office. Set up legal entity, hired team to support customer service teams , presales, project management, delivery and support. Key member of Sr. leadership team finalizing new business deals and device management across region. Awarded Best Service and Collection Manager nationally.

Sahibzada Ajit Singh Nagar, Punjab, India

Responsible for HUB operations - Financial Reporting and Analysis to the Sr. Leadership team

Sahibzada Ajit Singh Nagar, Punjab, India

First employee for the region. Set up the project office and legal entity for the region. Part of the National PMO team , responsible for launching the telecom operations in 3 provinces of India . Awarded with the Best Project Manager Trophy nationally.

Mohali

Responsible for financial analysis and planning function. Have worked in close collaboration with Deloitte, KPMG & Arthur Anderson on projects e.g. financial modeling, budgeting and financial forecasting models for investors and stock exchange listing and Project & vendor evaluations such CGI, Lucent etc. Achieved Financial closure for the company.

New Delhi

Responsible for financial analysis and monthly reporting to the Sr. Management. Promoted to lead a team of Sr. Financial Analyst and Analyst

Mohali

Financial Analyst

Mdp, International Finance

Master Of Business Administration (Mba), Finance, General, A

Activities and Societies: Part of the University Squash team in the 1st year of my MBA and Captain of the college squash team Was.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

10Th Grade Icse Board, A

Activities and Societies: Part of the school athletics team , participated in Disc throw, relay team and cycling team. Also part.