Gurdeep Singh Sandhu Email & Phone Number

Worthing, England, United Kingdom

Reading, England, United Kingdom

London, Greater London, United Kingdom

Marblearch

London Area, United Kingdom

United Kingdom

Current Employment (MHRA) (Accenture / Selection contract):Currently I am working as an onsite IT Engineer / IT Service desk agent supporting around 1200 in house users. As well as being an onsite technician, I am also an IT service desk agent, supporting users over the phone and also face to face. It is important to meet targets set to achieve an SLA of 97% and also meet time constraints which I have achieved. In this job role I have to manage application deployment to password resets… Show more Current Employment (MHRA) (Accenture / Selection contract):Currently I am working as an onsite IT Engineer / IT Service desk agent supporting around 1200 in house users. As well as being an onsite technician, I am also an IT service desk agent, supporting users over the phone and also face to face. It is important to meet targets set to achieve an SLA of 97% and also meet time constraints which I have achieved. In this job role I have to manage application deployment to password resets in Active Directory and other third party applications.Supported hardware / software:• Active Directory – Support user accounts, application deployment, set up new user accounts (windows), account password resets / account unlock. • McAfee Endpoint Encryption - powerful encryption, preventing unauthorized access to sensitive data and stopping data loss and exposure. Password reset / re-sync supported.• Blackberry devices / Blackberry enterprise server – Setting up and supporting users’ blackberry devices.• Third party applications – Sentinel (medical certificate management), Oracle (HR management) ETC...• Microsoft office – Word, Excel, PowerPoint, Outlook, Publisher, Access.• Hardware - Laptops, Blackberry, Server Scanner/Printers, Docking Stations, Wireless Routers, Apple products: Ipad, Iphone, Vodafone USB Dongles, RSA token management.• RSA SecurID – Managing Secure tokens, assigning / unlocking / Pin Reset.As well as supporting in house users, I also support users’ remote working from home. Users would require assistance setting up and connecting to their wireless router and then initially connecting to the MHRA network etc... Show less

First line I.T help desk agent for Fujitsu working on the Ministry Of Defense contract. In this job role, it was important to meet targets set to achieve an SLA of 98% which is the UK’s highest service level agreement on a technical support help desk. I have contributed to the success of the help desk by meeting and excelling the SLA targets whilst providing customers with the highest level of customer service. All calls have to be answered within 20 seconds of a user calling in to meet… Show more First line I.T help desk agent for Fujitsu working on the Ministry Of Defense contract. In this job role, it was important to meet targets set to achieve an SLA of 98% which is the UK’s highest service level agreement on a technical support help desk. I have contributed to the success of the help desk by meeting and excelling the SLA targets whilst providing customers with the highest level of customer service. All calls have to be answered within 20 seconds of a user calling in to meet our SLA targets. This service desk is the UK’s largest technical support service desk covering the following:• 300,000+ Users• 150,000 UAD Terminals• 2,000 MOD Locations• 500+ ApplicationsI was elected out of a selection of service desk agents to train new starters in their job roles. The training consisted of a 2 week program. Show less

United Kingdom

To provide excellent services to customer. Gain good product knowledge to provide excellent services. Stocking shelves, Operating Tills, Stock taking, delivery check and sorting, Answering phone inquiries, instructing sales assistants, excellent customer service, running the shop floor, cashing up tills and banking money.

Advanced software / hardware installation. Providing excellent customer service, face to face and over the phone.

Information Technology

Level 3 Advanced Diploma for IT Professionals: Distinction Level 3 NVQ for IT Professionals: Passed Level 2 Key Skills in Communications.

It Practitioner Level 2 Apprenticeship, Information Technology

- ADITP Level 2: Passed - Health and safety level 1: Passed - Cisco IT essentials hardware / software: passed

As Level, Graphic Design, Social Sciences, Business/Commerce, General

- AS level Graphics : C - BETEC Science : Pass - GCE business. : Pass