Gurdev Singh Email and Phone Number

Working as an Associate in the CAP1 team in, Walmart Canada

o Worked in Tier 1 team in Network Operations Centreo Monitoring the internal network and the network devices including routers, switches, access points, wireless LAN controllers, Firewalls and UPSs.o Worked on Incidents raised by the automation, whenever an alert is generated.o Follow the defined SLA for the incident, updating the notes and logs as per the research.o Raise tickets with ISP in case of WAN failure.o Contacting the local IT team on premises for hardware support on remote sites.o Informing the higher management Incident Management team in case of High scale outage.o Followed up with the Power company and ISP in case of power or network outages.o Worked on Cisco Layer-2 switches in case of minor outages.o Assisted Tier-2 team in resolving issues related to network Layer-3 devices.o Re-configured the access points in case of failed connectivity to the WLCs.o Publishing weekly report for the incidents generated in the ticketing tool and submit it to the incident management team.o Proactive monitor all the WAN circuits for high bandwidth utilization, in case of high utilization for a long period, pull out reports for Top Talkers and submit to the Tier-2 Team.o Contact cisco support in case of any network device malfunction or failure for assistance, providing them all the required logs and details of the device.o In case of network device total failure create ticket with cisco for replacement.o Presented all the details in case of network outage in the meeting with leadership and incident management teamo Represent the Tier-1 team in weekly meeting with leadership to discuss past issues and future success plans.

o Worked as the Technical associate in Local IT Team.o Support all the network hardware of the organization in the data centero Along with network hardware, supported internal clients’ desktops and laptops o Repair and Replacement of the desktops and laptops providedo Provided technical support for the printers in the premises.o Providing access to clients as per their roles and positions in the Active Directoryo Experience on Microsoft Dynamics to note and update the requests raised by the clients.o Contacted remote clients using LogMeIn to provided technical assistance in laptops and desktops.o Provided support for the LAN ports in the premises, test the ports using ping test and provided status to network team for further help