Directed a team in Operationalizing and Scaling Financial API platform processing 2B transactions annually in the P2P and consumer payments space. Stood-up operational workgroups in global Technology hubs in NYC/St. Louis (US), Dublin (Ireland), Pune/Hyderabad/Chennai/Vadodara (India). Expanded and organized the Data Operations across Hybrid cloud to power advanced analytics and AI applications across business units

Spearheaded SRE model, enhancing Mastercard's API resilience, driving customer journey improvements. Managed global SRE team to surpass SLAs through strategic resource allocation and system management. Launched pioneering Data Management API, achieving C-suite recognition for contributing to Mastercard's innovation. Led cross-functional teams in cloud service design and maintenance, bolstering Mastercard's service resilience.

Led digital wallet launches in multiple markets, emphasizing on security and user experience. Adhered to PCI-DSS & NIST Infosec standards, ensuring seamless global deployments. Established Application Hosting team, transforming digital wallet service delivery based on ITSM / ITIL framework. Oversaw operational setup including monitoring and incident management, ensuring reliability. Led the Operational and Technology migration for Wallet Cloud customer accounts post-acquisition.

Orchestrated Service Desk operation from excel sheets into Microsoft CRM with ticket workflow. Built IT Service Desk capabilities for a Telecom operator's network backbone, B2C workflows, and regional implementations. Supported operationalization of Service Desk with SLO / SLA definitions, monitoring and reporting

Led 24/7 Tier 2 Incident and Change Management for SaaS Service Desk, ensuring uninterrupted service. Utilized analytical skills to examine event logs and system health checks, identifying root causes. Adhered to SLA timelines, ensuring prompt issue resolution and maintaining service quality.