Gurpreet Kaur Email & Phone Number

Waterloo, Ontario, Canada

• Interfaces with other systems, internal/external checks, controls, and outputs.• Monitor and maintain problem status/resolution information in ServiceNow.• Perform break fix/end-user mobility support to users in multiple locations and provide second- level support to the divisional community for software, hardware, and various infrastructure related issues.• Provide enhancement recommendations on recurring application issues to manager.• Creating New Knowledge Base Articles for new reported issues related to Device Management of BLACKBERRY UEM, AIRWATCH and NESTEM

Sahibzada Ajit Singh Nagar, Punjab, India

• Acting as the main point of contact between clients and the Engineering team in relation to resolving product issues. • Completed in-depth analyses for business-optimization projects, reporting tools, back-office programs, and payment-processing apps.• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.• Reduced 8% workload stress of by automating error reporting in one of Projects.

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science