Gurleen Kaur Email & Phone Number

Winnipeg, Manitoba, Canada

- Creating SQL scripts for data manipulation and troubleshooting within the Yardi database.- Designing SSRS & Excel report templates to enhance financial reporting.- Managing seamless import/export of data across databases.- Collaborating in the implementation of new modules and features.- Delivering application support to diverse teams: A/P, property & corporate accounting, financial reporting, leasing, and asset management.- Conducting systems analysis to ensure optimal performance and troubleshooting when needed.- Implementing scripting/ETL setups for efficient data export and import processes.- Adjusting custom reporting for accurate and relevant financial reporting.

Winnipeg, Manitoba, Canada

- Efficiently managed and maintained dealership's database, overseeing the accurate input and updating of customer information, vehicle inventory, and sales records.- Utilized Microsoft Excel to track and analyze sales data, identifying trends and opportunities to optimize sales strategies and enhance customer satisfaction.- Collaborated with the sales and finance teams to extract and compile data from multiple sources, generating comprehensive reports and performance metrics.- Developed data-driven presentations for management, visually conveying key performance indicators and data insights, aiding in strategic planning and resource allocation.- Implemented efficient data entry and retrieval processes, resulting in improved data accuracy and reduced turnaround time for accessing crucial information.- Assisted in maintaining and updating customer relationship management (CRM) software, ensuring the integrity and security of sensitive customer data.- Supported the finance department by reconciling financial transactions and cross-referencing data to identify discrepancies, contributing to financial reporting accuracy.

Winnipeg, Manitoba, Canada

- Proficiently managed a diverse portfolio of client accounts, including data entry, ensuring accurate and timely processing of payroll information.- Analyzed payroll data to identify discrepancies, resolve issues, and ensure compliance with regulatory requirements and company policies.- Collaborated with the sales and operations teams to gather customer feedback and insights, translating them into actionable data for process improvement.- Utilized customer relationship management (CRM) software to track and organize customer interactions, providing valuable data for customer satisfaction analysis.- Compiled and prepared regular reports on customer care metrics, such as response times, issue resolution rates, and customer satisfaction scores, to identify trends and drive performance improvement.- Conducted in-depth analysis of customer inquiries and support tickets to identify recurring issues, enabling the implementation of proactive solutions.- Contributed to the refinement of internal processes by providing data-backed insights on customer pain points and process inefficiencies.- Leveraged data from various sources to create customized reports for clients, offering valuable insights into their payroll processing and driving customer retention.- Played a key role in maintaining data security and confidentiality standards, ensuring compliance with data protection regulations and industry best practices.

- Played a pivotal role in the Policy Framework Project, contributing to the development of policies and legislation for Manitoba Health Services Commission (MHSC). Assisted in drafting process flows for policy administration and policy development modules, enabling seamless policy implementation.- Delivered compelling presentations to the policy framework team, effectively conveying complex data-driven insights. Thrived in a diverse and collaborative environment, collaborating with colleagues to achieve project objectives.- Conducted thorough jurisdictional scans, meticulously analyzing policies, guidelines, standards, and procedures across multiple jurisdictions. The resulting insights informed our policy development process and fostered best practice adoption.- Excelled in the Records Scheduling Project, contributing to the drafting of a comprehensive records schedule for the branch. Additionally, I actively contributed to the development of streamlined workflows for efficient record management.- Demonstrated proficiency in handling large datasets and creating directories of existing records for various branches, ensuring easy access to critical information.- Acquired essential project management skills, evidenced by the creation of GANTT charts and process flowcharts for both the Policy Framework and Records Scheduling Projects. These visual representations facilitated project planning and execution.- Gained valuable experience in composing advisory notes and directives/memos, showcasing my ability to articulate complex concepts clearly and concisely.- Exhibited exceptional efficiency in handling high-priority tasks, ensuring timely completion and adherence to project timelines.- Safeguarded sensitive material with the utmost confidentiality and professionalism, maintaining the highest standards of ethical conduct.

Winnipeg, Canada Area