Leading a team of geographically dispersed IT resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility.Maintaining end-to-end accountability for customer satisfaction and overall delivery IT excellence within specific service line.Work with client's teams to determine necessary activities to successfully deliver projects throughout the given service line or function.Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners.Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources.Responsible for financial management and reporting and optimizing processes.Managing and leading complex IT Projects towards optimal solutions while helping Clients understand resource constraints and deliverable prioritization.Holding the teams to the highest standards, project discipline and accountability.Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.

• Ensuring process surpasses achievement of delivery & service quality norms for all valuable clients• Understanding client’s needs, customizing product accordingly and consulting with technical teamto provide solutions as per the delivery schedules; implementing IT project plans within pre-set budgets and designing the infrastructure• Contributing infrastructure projects to the overall portfolio and delivery planning for technology• Ensuring that operational workflow requirements are produced to standard in a timely manner• Using best practice risk management, assessing risks in an informed and considered manner and toplan for the mitigation of these risks• Monitoring and evaluating customer support strategies, analyzing results, and implementingnecessary changes• Establishing and improving customer service policies and procedures for the department, ensuringfull implementation of the customer support strategies across the business• Handling cloud automation, tools and DevOPS team of 25 members, supporting large bank in UK• Implementing Agile methodology on the account• Holding daily stand-up meeting to analyze current health of account and to help team members toremove any blockage which hinder service delivery; ensuring that the deliverables meet as per theITIL Process• Leading a team which is responsible for transformation and BAU support for account includingmoving current infrastructure on cloud using VMWare products, tools integration and support tonewly build infrastructure• Maintaining 99% availability for tools like vRA, vRO, Chef, HPSA, HPOO, etc.• Ensuring timely follow-up of SLAs including all resolver & application support groups andrecording appropriate captures of deviations for delay and MIS in agreed SLA