Gurpreet Arora, Cams Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

* Conducting an in depth and thorough investigation into possible fraud trends, potential fraudulent applications, cheques, payments and possible account takeovers. * Determining the legitimacy of application by contacting applicants, employers, branches, other financial institutions, credit bureaus as well as gathering and analyzing documents for potential fraud.* Resolving complex problems relating to fraud applications, account takeovers, convenience cheques and payments referred by other areas of CIBC or other external sources as well as from the monitoring systems. * Providing recommendations on operational and system procedures that supports early detection of fraud being fully conversant with all VISA products, procedures and policies related to fraud detection. * Recognized by Business Leaders for excellent performance based on customer experience

Toronto, Ontario, Canada

* Responding to cardholder’s inquiries in regards to potential fraudulent transactions flagged by the fraud montioring system in pleasant, courteous, knowledgeable and professional manner.* Intiaitng dispute on behalf of cardholder and gathering information as required by Visa and Mastercard operating regulations to process and support chargeback. Request and send customer correspondence and follow up with customer when necessary.* Resolve credit card application inquires by utilizing current review, secured, unsecured, duplication, missing and verification rules. Processing credit limit change requests while using clear and empathetic judgements.

Gurgaon, Haryana, India

* Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services.* Responsible for delivery of all Customers, Shareholder and Employee dashboard metrics as per Goals for the Customer Care Professional’s/team.* Assist and co-lead New Hired batches while they ramp up on learning curves.* Responsible for compliance for all processes and policies.* Taking care of day to day functioning / administrative work including production floor management* Project support in all ongoing Initiatives (Some of the examples are : Automation, identifying loopholes for Case Mismanagement)

Gurgaon, Haryana, India

* Sharing process knowledge with new hire batches along with targeted coaching to achieve defined performance criteria during on the job training for new hire and cross skilling group.*Timely Feedback and Reporting – quality check Sampling, assist in creating Individual Development Plans etc.*Being in this role for two years, I have carried out various quizzes in order to enhance the process knowledge and monitored their communication sent across to the customers to ensure best customer experience which helps the business to expand.

Gurgaon, India

* Responsible for extracting and analyzing performance management data for team members and publishing reports in MS Excel to provide feedback to help them meet Customer, Shareholder and Employee goals.*Resolve Card Member queries in relation to charges posted on Card accounts, working within specific timeframes laid out by United States Fair Credit Billing Act while focusing on customer experience that helps building Net promoter score.*Process financial adjustments to Cardholder and merchant accounts adhering to quality and compliance guidelines.*Proficient is Citrix Web Server applications used to access Cardholder data and process various adjustments.*As an active member in the team have been always helped my team members and colleagues on the floor with the queries and questions related to work or Employee Engagement activities.*Also awarded with title “Star of the month” and “Productivity Champ” for delivering an outstanding performance.

Msc Actuarial Science

B.Sc Mathematics(Hons), Mathematics