Gurpreet Kaur Email & Phone Number

Gurugram, Haryana, India

Australia

-Providing exceptional customer service in person, over the phoneand via email.-Working within a large multidisciplinary team collaboratively.-Providing feedback to management on different initiatives forongoing improvement.-Maintaining knowledge of funding schemes/ fee schedules fordifferent programs as applied to Bolton Clarke.-Operating the Customer Relationship Management system (CRM),Procura and Comcare.-Performing administrative duties such as answering customerenquiries, redirecting phone calls to the appropriate teams, andescalating complex customer enquiries if required.-Establishing rapport with customers by communicating in anappealing and professional manner, providing exceptionalexperiences, and cultivating long-term relationships.

Melbourne, Australia

-Interacting with 30 Day Account Customers byanswering/responding to inbound calls and emails by resolvingconflicts to prevent escalation and ensure customer satisfaction.-Assisting the customers regarding Application of 30 Day Account,Credit Limit Increase, Blocked Accounts and Closure of Accounts.-Maintained 30 Day account master data base.-Sending current statements and invoices as advised by customers.-Basic allocation of payments.-Using SAP, CRM, Salesforce and other relevant systems as required.-Processing the request for funds.-Communicated with CSC Support Team regarding customersqueries.

Master Of Business Analytics, Business Analytics

Electrical, Electronics And Communications Engineering