As someone who is futuristic with deep connect with Technology, People and Processes, I help organizations transform while keeping their needs at the fore. Business Architect & Product Manager with more than 15 years of experience of working in Public & Private Sector, strategizing, leading and delivering IT product implementations from inception to rollout. Providing leadership in delivering on product roadmaps and implementations including Salesforce Sales Cloud, Service Cloud, Experience Cloud etc.. Analyzing and identifying gaps, providing recommendations and building scalable solutions.Providing leadership to cross-functional teams (technology, business, leadership) to deliver innovative solutions.Mantra I live by: I firmly believe that customer-delight is at core of delivering an effective product that is loved by the end-users. Therefore its important to have a deep understanding of what drives it and co-create a solution to serve that need.