Gursimar Kaur Email & Phone Number

Markham, On, Ca

Toronto, Ontario, Canada

• Resolved 1,000+ urgent technical issues to minimize disruptions to classroom activities and administrative functions, particularly during high-pressure events like exams.• Diagnosed and troubleshooted hardware, software, AV equipment, and network connectivity issues, ensuring timely solutions.• Supported professors with classroom technology, including Faronics Insight and specialized software, ensuring smooth lectures and exam facilitation.• Led proactive system management, performing regular maintenance, updates, and re-imaging across multiple campuses, deploying Seneca's custom image for consistent performance.• Provided technical event support, ensuring flawless IT operations during faculty meetings, open houses, and special events.• Collaborated with cross-functional teams to troubleshoot complex IT issues and support large-scale initiatives, contributing to a culture of continuous improvement.• Conducted training sessions for faculty on new technology and best practices, reducing support requests by empowering users.

Toronto, Ontario, Canada

• Tested and managed AV equipment (Jabra, OWL, Logitech, Poly) for boardroom meetings, ensuring smooth execution for both in-person and remote participants, supporting high-profile meetings and events.• Configured and managed mobile devices using Intune and XenMobile, assisting with the setup and security of over 100 devices.• Oversaw onboarding and offboarding processes, including configuring accounts and setting up devices for employees, ensuring smooth transitions and maintaining operational efficiency.• Contributed to the creation and updating of SOPs, streamlining procedures for various IT tasks and improving overall efficiency.• Maintained the asset inventory system, accurately tracking and managing hardware and software assets to support efficient resource allocation.• Supported Citrix Director and VMware vSphere, assisting in monitoring virtual environments and troubleshooting issues to ensure system stability and availability.• Assisted with Active Directory tasks, including user account creation and access management for a large user base and Office 365 Upgrades.• Helped configure RSA for multi-factor authentication, enhancing security for remote access and contributing to a more secure IT environment.• Provided hardware troubleshooting and remote assistance, resolving technical issues for users both in-office and remotely, minimizing downtime and disruptions.• Facilitated the distribution and setup of new hardware, including laptops, for 100+ users, ensuring devices were properly configured and functioning efficiently.