Guru Prashanth Email & Phone Number

Chennai, Tn, In

Chennai, Tn, In

Chennai, Tamil Nadu, India

• I have contributed to the incident management by triaging, analysing, coordinating with developers/business users in resolving the incidents within SLA• Involved in the weekend deployment support, data fixes and validating the application post deployment. • I Have good knowledge in analysing the logs and troubleshooting the application issues. • Have good ability to manage multiple customer/infra related issues simultaneously. • As a daily activity, we are monitoring the… Show more • I have contributed to the incident management by triaging, analysing, coordinating with developers/business users in resolving the incidents within SLA• Involved in the weekend deployment support, data fixes and validating the application post deployment. • I Have good knowledge in analysing the logs and troubleshooting the application issues. • Have good ability to manage multiple customer/infra related issues simultaneously. • As a daily activity, we are monitoring the health of applications, containers associated with it. • Also, monitoring our pipeline jobs and analysing the logs if we found any discrepancies and reaching out to respective dev team for fix. • Preparing the documents with detailed steps which we have perporformed to solve the issue. So that, any new team member can understand the steps taken to solve the issue. • Maintaining error logs documentation and checking errors with the developers and adding the RCA of those errors and tracking tickets. • I was nominated as a key resource for providing weekly/monthly metrics for the team. • Regularly tracking the tickets in the Jira board by updating the status of the tickets in a daily basis. • Creating a bug for any production issues which the customer was experiencing and working/coordinating with developers untill the issue is fixed. • Good customer interaction skills and service ethics. Show less

Chennai, Tamil Nadu, India

Working in GPT Production Support team. Analysing and finding the root cause to Resolve the production issues. Supporting during the production deployment and involving in Validation of fixes.