Guru Chethan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Connect with Stake holders, Business Unit Managers, Onshore and offshore teams to function IAM systems and processes adhering corporate excellences. Analyze, identify and document quality business requirements for new system implementations and enhancement.Connect with developers and automation team to perform changes on existing/new applications.Provide and maintain all workflows that exist under the special catalogs In ServiceNow.

Application enhancements and testing based on the business requirement. Accurately monitor and record results in test documentation.Run and monitor batch processes. Monitor, assign, analyze, find root cause and resolve access and incident related tickets.Access provisioning for multiple applications with in specified SLA.

Assisting the Project Manager's with plans, schedules and other activities to manage and implement project and/or interrelated Projects from contract/proposal initiation to final operational stages.Update Project Schedule weekly.Complete the ad-hoc reports with 100% accuracy and timely reporting as per the request.Gather information to create SLA report from various Sources.Analyze the reports created and convey if any action is required for critical SLA's in red.Create weekly, monthly, quarterly reports as per the requirement & schedule.Track and report the project efforts monthly & quarterly.Reviewing the report for all the projects, identifying the issues and risks involved.Preparing report from SAP for application and analysis.

Bengaluru, Karnataka, India