I am someone who has worked in the online gambling industry, starting as a customer service representative, where Iinteracted directly with customers. I gained valuable experience and received a promotion to team leader within four months.This role became more interesting because I not only served customers on our website but also taught my colleagues how to make customers feel comfortable and encourage them to keep playing.The highest position I achieved before moving to the B2B division was operational manager. As an operational manager in the B2C division, I was required to build good communication relationships across all divisions for the progress of ourcompany. In the B2B division, my role involved maintaining relationships with customers who held franchise licenses with us and I was also tasked with supporting their growing B2C team.