Experience:- 9+ years of experience in technical support. - Currently working as Senior Customer Success Engineer at Rubrik - My current responsibilities are troubleshooting issues with Rubrik CDM, AHV, AOS, Prism, Prism Central, AFS, and Nutanix hardware- Proven track record in resolving application-related issues and ensuring seamless functionality.- Skilled in capturing and analyzing network packets using tcpdump and Wireshark.- Utilized packet analysis tools to identify and troubleshoot network issues effectively.- Proven ability to diagnose network latency and address intermittent issues, ensuring optimal network performance.- Implemented solutions to enhance network reliability and minimize latency.- Proficient in MSSQL fundamentals, including management interface navigation, log access, database browsing, executing simple queries, managing permissions, and jobs.- Applied SQL knowledge to ensure efficient database operations.- Gained intermittent knowledge on JVM- Got 1.8 years of experience in troubleshooting issues with vSAN, ESXi, Virtual machines, and Vcenter Servers- Design, implementation, and Maintenance of Vmware Vsphere infrastructure- Proactively identify issues and perform hardware and software upgrades- Evaluate new products and recommend updates and upgrades; providing technical guidance to the team members.- Familiar with the upgrade paths for the Vcenter server and ESXi- Also got 3.5 years of technical hands-on experience in troubleshooting the issues on EMC VNX, Clariion, ISILON, and Celerra storage box.- Familiarity with storage protocols SCSI, iSCSI, Fibre Channel, NFS, CIFS or SMB - Troubleshooting both SAN and NAS issues- Troubleshooting SMB and NFS protocol issues ensuring minimum production impact and maximum customer satisfaction- Participate in 24x7 shifts- Assisting the peer engineer in handling escalated or high priority cases - Contributed to EMC product knowledge base, Nutanix and Rubrik by writing solutions to issues Certifications:- EMC certified ISILON specialist- VMware Certified Professional- Nutanix Support Specialist- Rubrik certified support advisor