Guruprasad Patil Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Provide subject matter expertise on the configuration of Mobile Device Management applicaitons to meet project deliverable, which would include activities such as software installation, application configuration, testing and troubleshooting.• Undertake Discovery Calls with customers to gather requirements for Work Orders.• Complete Scope of Work documents details detailing the works agreed with customers and recommending necessary SOTI products and services to enable the sales account manager to produce a timely and accurate quotation.• Carry out Work Orders, taking the form of Implementations, Migrations, and Upgrades to SOTI software both remotely and on-premises, at a time and place to suit customer and business needs.• Deliver remote and customer-site training courses on SOTI software.• Act as a Technical Account Manager (TAM) for a small number of SOTI Enterprise Support Customers. The TAM role involves acting as a customer advocate, point of escalation for issue resolution, and trusted advisor to customers. The TAM role involves taking responsibility for customer success and happiness with SOTI products and services and working closely with colleagues in Support to ensure the customers’ support needs are being met.• Provide feedback to the SOTI software development team to assist in any product fixes, enhancements etc.• Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.• Document all Work Orders and Support Cases accurately in a timely manner.• Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base.

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Bengaluru, Karnataka, India

• Clarified SaaS Unified Communications and Contact Center project scope• Evaluated software, hardware and network requirements• Developed solution designs encompassing VoIP, LAN and Web technologies• Delivered specialized technical presentations and demonstrations• Collaborated with internal/external customers on system deployment• Lead technical demonstration: Execute demos for customers and internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo curation, execution, and delivery while engaging with a variety of customer roles, both management and technical.• Lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions from an engineering perspective.• Worked extensively in Unified Communications and Contact Center Industry including Media Gateway Configuration for Enterprise Voice.• Helped enterprises switch from silo systems to state-of-art solutions for Omni-Channel Communications Experience.• Involved in Planning, Designing and Deployment of large-scale Unified Communications and Contact Centre Solutions.• Deployed large-scare Contact Center Solutions in Retail, BPO, Travel, eCommerce• Managed and monitored Genesys hosted ACD and IVR implementations• Formulated data, network and Unified Communications RFP requests

Bengaluru, Karnataka, India

Accomplished and recognized for performance in the administering Microsoft Lync Server. Proven individual with special capabilities in implementing, configuring and administering of Lync Server 2010 & 2013. Designed and deployed contact center solution at multiple enterprises with Agents in excess of 500.