My role involves designing, optimizing, and maintaining software solutions that align with business objectives and enhance user experiences.Key Skills and Contributions:Software Development: I develop, maintain, and optimize software systems to ensure seamless functionality and alignment with business goals.Cross-Functional Collaboration: I work with diverse teams to design and implement technical features that enhance both efficiency and user satisfaction.CRM and Social Media Integration: Skilled in utilizing platforms to improve system performance and support online engagement strategies.Data-Driven Insights: I conduct market analysis and leverage data to support marketing, recruitment, and business development strategies.Technical Support: I provide training and resources to guide agents, improving the quality and volume of international student applications.System Integration: I monitor and enhance integrations to ensure smooth workflows for agent partnerships and business processes.Tool Development: I create innovative solutions to support brand representation, streamline interactions, and track recruitment progress.At StudyWeg, my mission is to simplify the study abroad journey by building tools and technologies that empower students, agents, and institutions. I thrive on solving complex challenges, collaborating with talented teams, and delivering impactful solutions that align with the company’s vision.

• Provided first-line technical support for users experiencing issues with hardware, software, and network connectivity, achieving a 90% resolution rate.• Managed incidents and escalations, documenting issues and solutions in a knowledge base for future reference.• Installed and configured systems and software, ensuring seamless onboarding for new users.• Conducted routine system maintenance, including backups, patches, and updates, to maintain system reliability.• Delivered training and technical support to users, improving overall system usage and user satisfaction.• Troubleshooted network issues, including connectivity problems and system errors, ensuring minimal downtime.• Assisted with file management and database maintenance, ensuring efficient storage and retrieval of data.

• Analysing financial data and generating reports.• Forecasting and building Excel models• Enters slips - T4, T4A, T4OAS, T4AP and many more in DT Max software for personal tax filing• Enter all other data to analyze refund or balance owing for clients• Printing Income tax returns for clients and receiving authorization for E-filing from customers• Answering phone call, handles client’s inquiries and book appointment