Gus Bradbury Email & Phone Number

Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

• Oversee daily operations for the New Payment Platform team. Accountable for over 20 resources across India and Australia • Manage Incidents, Problems and Changes. Chair CAB meetings, hold post incident review sessions, manage defects and continuous improvement• Manage vendor relationships, negotiate best price software renewals, hardware upgrades and replacements• Service Level and Key Performance Indicator management and reporting• Strategy and Planning, ensure environment and team are best placed to meet increasing transaction volumes and evolving client requirements, capture costs for future budgets• Manage client relationships, ensure contractual requirements are met and new requirements are implemented through the change process and associated revenue is recognised for additional services• Manage security and compliance, ensuring audit compliance to PCI-DSS, CPS234, and ASAE3150. Represent Fiserv in Internal and external audits, ensure required industry best practice security procedures are followed and any identified vulnerabilities are promptly remediated

Sydney, Australia

• Manage up to 40 engineers in multiple skill areas including server, database, network, and middleware.• Develop staff including goal setting, performance reviews and management and career development.• Report to account managers in Government departments and adhere to contractual deliverables, meeting service levels and key performance indicators• Manage a high volume of projects to commission new systems, decommission old and virtualise legacy platforms. Collaborate with clients and external vendors to ensure systems were commissioned to tight deadlines and in a fully compliant manner• Critical incident management, tracking incidents problems and changes through regular agile stand up meetings and defining streams, actions, and owners. Significantly reduced number of severity 1 incidents.• Manage system currency and refresh cycles, ensuring risks and exposure from out of date software and hardware was minimised and support agreements remained in place• Security and compliance management, ensuring that vulnerabilities raised were remediated within the 30-day provided timeline. • Assist other accounts when Critical Situations arose, this involved running critical situation shifts on a 24x7 roster for federal and commercial clients across the Asia Pacific region, managing streams of work, and running investigation technical sessions.

Sydney, Australia

Manager, Midrange and Virtualisation ServicesManage the Midrange Servers and Virtualisation Services for multiple clients across A/NZ- Technologies include AIX, Linux, Solaris, P-Series, Power Virtualisation, Pureflex- HR Manage 20-30 Staff- Contractor and Vendor Management- Ensure effective management of Incidents, Problems and Changes as per ITIL framework (ITIL Certified)- Meet with client account teams to review KPIs, Metrics and ensure delivery of services meets contract- Manage Critical Incidents and client communication. Ensure effective post incident reviews and root cause analysis- Security and compliance management, ensure systems are managed to client agreed technical specifications and any deviations are raised and remediated within agreed service levels- Risk management

Sydney, New South Wales, Australia

• Manage a team of up to 30 Database Administrators across Australia, China and India, set goals, manage performance and support staff development• Manage Databases for over 20 key customers across commercial and federal sectors. Many databases containing sensitive government information (Negative Vetting – 1 Clearance obtained as a requirement)• Workforce management - hiring short term contract labor to fill skill shortages and meet critical project deadlines

Sydney, Australia

Lead a team of over 30 Intel Server engineers that manage the Server Infrastructure for one of Australias big 4 banks- Technologies include Windows Server 2003-2012, Active Directory, VMWare, VCentre, Cisco UCS, IBM Blade Centres, System X- Incident, Problem and Change management (ITIL)- Oncall escalation 24x7x365 for Priority 1 and 2 Incidents- Develop and document standard procedures for build and management of the operational server environment.- Oversee service levels and ensure incidents are effectively handled- Security and compliance management- Collaborate with Indian management to ensure level 1 tasks are being performed by Indian team- Mentor Indian team to increase skill level and transition workload from Australia

Sydney, Australia

Lead a team of 10-20 Active Directory Specialists that manage the Active Directory for one of Australias big 4 banks- Technologies include Active Directory, Group Policy, System Centre Configuration Manager, System Centre Operations Manager- Effective Management of group policy ensuring that systems are managed to customer technical specification- Apply policy changes, ensure changes are tested and validated in non production environments prior to production deployment- Manage patching of 900+ bank branch network using SCCM to ensure patches were deployed and applied during approved outage windows with zero disruption to the bank- Security and compliance management

Sydney, New South Wales, Australia

Part of a team managing the Intel server infrastructure for a large Australian Bank.

New Zealand

Systems engineer on an IBM project to build a new network for the New Zealand Government

New Zealand

Provided Desktop Support for a large New Zealand Bank

United Kingdom

This position involved the installation and configuration of financial software and the training of administrators and staff.

Computer Science 2:I, Information Technology

Activities and Societies: Rowing, Cardiff Mens Team, Computer Science Society

Secondary School