Rebecca M. Email & Phone Number

Dublin, IE

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

• Owns full-cycle brand-building and demand generation campaigns, from planning through to build, execution and reporting, utilising various channels such as events, trade-shows, case studies, webinars, sponsorships.
• Works closely with Sales teams to produce assets such brochures, presentations and 1-pagers, to support sales development activity.
• Played a pivotal role in the rebranding from i3PT to Catalyst, actively participating in all activities, including website creation and launch event.

• Built and nurtured a community of over 200K users, Ambassadors and Forum Leaders to drive product adoption and expansion within user organisations.
• Planned and executed an annual content calendar to support wider marketing campaigns resulting in >1 million annual views, while also overseeing content development across a global team in 6 languages.
• Played a key role in virtual and in-person events, like the Asana Together World Tour, directly leading to a 2x increase in product engagement while also driving up social engagement, brand advocacy and product adoption.
• Harnessed user insights through social listening and influenced product roadmap decisions.

County Dublin, Ireland

• Managed a pipeline of claims, resolving queries and complaints from customers and B2B partners within agreed SLA’s.
• Built and managed relationships with suppliers, partners and other key stakeholders.
• Took ownership of product knowledge and became a point of contact across the department.
• Demonstrated accuracy and attention to detail in a high- pressure environment.
• Consistently exceeded KPI’s and regularly received recognition awards as a result.

County Dublin, Ireland

• Handled concurrent contacts across multiple channels to resolve queries within the SLA while maintaining an above average QA score.
• Worked alongside QA specialists and R&D to develop AI templates for chat channel.
• Acquired a strong knowledge of customer needs and a crucial understanding of the importance of the customer experience.

County Dublin, Ireland

Postgraduate Degree, Digital Marketing, First-Class Honours

Bachelor Of Arts - Ba, Linguistics