• Executed duties were to investigate potential fraud, assess scope of damages, maintain direct communication with insured parties, and resolve conflicts with external stakeholders such as lawyers, public adjusters, and brokers.• Effectively managed two daily claim assignments while overseeing a caseload of 20+ claims. Achieved resolution within a three-week timeframe and conducted thorough discussions with insured parties on claim decision.• Successfully resolved complex claims pertaining to commercial buildings, structures, residential homes, specialized equipment/systems, theft, and significant damages exceeding six-figures.• Worked rigorous 12-hour shifts, six days a week, over a five-month period during nationwide hurricane operations. • Obtained annual certification and licensure to handle cases across multiple states.• Managed claims in Spanish for target insureds.

• Establishing a strong presence on campus through tabling and networking at public school events• Collaborating on advertising campaigns with Social Media chair• Designing physical & digital materials utilizing tools such as Canva, Adobe Photoshop, Premier Pro• Promoting and managing daily/weekly content of our social media platforms: Club newsletter, Facebook, Instagram, and Snapchat

• Performed IT tasks effectively under a virtual remote environment: analyzed scope of customer’s issues,isolated computer errors, and resolved customer cases under 25-minute policy limitation• Interacted with customers in a client-relationship like manner, by adequately listening to their needs, assistingwith the process of product purchases, installations, and exceeding customer expectations with enthusiasm• Managed help desk resources, maintained open communication with upper management, and ensuredperformance metrics were held to “5 star” standard consistently• Awarded accolade as the 2nd highest customer rated agent within team division• Provided support in Spanish for global clients, to ease their experiences while troubleshooting their device

• Informed students about on-campus living; such as locations of dining halls, program departments, offices within the organization, and other university amenities.• Monitored resident hall activity, logged equipment items, audited keys through excel, and communicated with different university departments by email or phone.• Managed back office equipment and safety of sensitive material regarding student information

• Operated marketing materials, such as maintaining the club’s Facebook & Instagram page, passing out flyers, and tabling at club fairs • Diligently attended both club & officer meetings on a weekly basis setting goals, events, and club topics • Club was Awarded as a 2017-2018 Distinguished Student Organization for its work and contributions to students on/off-campus