Gustavo A. Rivera Email & Phone Number

Cd. Mexico, Metepec, Toluca, Querétaro

Blinds and Shades (Persianas y Toldos). Manufacture and sales to residences, commercial and institutional.Full Black Out and Automatized systems

Mexico

Professional freelance insurance advisor: medical, life, retirement, home and vehicles.Finance and numbers coaching

Mexico

Sales and distribution of Mexican Specialty coffee.Wholesale and retail sales, Coffee Shops, Restaurants and Offices services.**Each sale support Oxaca's coffee producers**

Santa Fe, Ciudad E Mexico

Gestión de personal operativo a nivel nacional

Mexico City Area, Mexico

• Sales commercial strategist for IT, energy enclosures, cabinets and racks
• Pull sales for new special customers and product tailoring

Mexico City Area, Mexico

• Develop and assure corporate goals, key performance indicators oriented in commercial areas
• Consultancy functions increasing 4 p.p. sales average (33% nationally)
• Ensure dealership financial goals and best practices through a programmed business plan
• Process standardization coaching, as an international program
• Quality process aftersales coordinator
• Call Center service responsable and developer. Improving operational rate and CSI

Mexico City Area, Mexico

• Leadership and innovative market call center response controled field actions
• Improve customer satisfaction index 92% in six months. Implementing KPIs and corrective actions.
• Developed the process and procedures CRM
• Reduced 40% to 10% not attended incoming calls. Increased 90% service time and reduced 62% the field service timing. Coordination of the CAC
• Coordinated aftersales management team and direct report to aftersales director

Mexico City Area, Mexico

• Responsible for special budgets of $ 4 million usd achieving 90% of expenses
• Leader in reducing import costs over 20% and improved customer service sales as 15%, by six sigma project. Responsible for groups of up to 13 members.
• Managed strategies, ensuring the implementation and actions according goals.
• Participated to re-structure under corporate guidelines

Puebla De Zaragoza Area, Mexico

• Negotiations with domestic suppliers 40% costs reduction, improving JIT supply chain
• Optimize logistics costs $4 mio. usd annually, Milk Run national project
• Business consolidation with European suppliers; 20% logistics costs and 30% delivery time reduced.

Toluca Area, Mexico

• Floor Sales above 20% of target second quarter.
• Development sales strategy increasing 25% customer traffic, financial and leasing product.

Toluca Area, Mexico

• Developed strategy for import tariffs to reduce dumping and unfair practices.
• Strategist in Mexico during European Union Trade Agreement (TLCUE)

Bachelor'S Degree, Industrial And Systems Engineering

Master, Finance

Actual