Gustavo Lucas Email and Phone Number

Gustavo is 26 years old, graduated in Technology Management in 2017. Despite my training, I'm always looking for new learning and experience, especially for the DevOps and Cloud Infrastructure sector because the technology market changes all the time .I started my journey as an intern focusing on customer support. Where my activities were to support users and also maintenance of computers and printers. I also worked in the Service Desk area, where I learned about the ITIL methodology, Incident Management, Customer Service. In addition to these acquired skills, I was able to participate in a large project where I did all the learning about the sales system (POS) and helped in the creation of technical documents and distribution of this knowledge to the other team members.In 2017, a new journey began where I was invited to join a large company and join the monitoring team (NOC). I acquired a vast knowledge about monitoring tools, especially Zabbix and Grafana, ITSM tools (Jira and Confluence), agile methodologies, crisis room management, unavailability reports.In 2022, my transition to the DevOps and Cloud world began, where I managed to obtain numerous certificates, consolidating my learning in the courses and always aligning with my professional reality. I see in myself a great potential to enter the area, as I always want to deliver beyond expectations and exceed expectations.If you want to call me for a chat, you can contact me directly through Linkedin or through the email below:gustavolucas497@gmail.com