Gustavo Fim Email & Phone Number

County Dublin, Ireland

Role: Data Center TechnicianResponsible for identifying and organizing cable labels (e.g., Cat6, AOC, IDF) and applying them accurately. After labeling, *routing* cables through trays, ensuring Cat6 cables are placed in metal baskets and fiber cables in yellow trays for clear separation.Experienced in assembling MOR racks, including installing equipment, routing cables, and managing both patching and dressing. *Providing* daily progress updates to both the client and my manager, covering projects in various countries such as Norway, Germany, Switzerland, Italy, the Netherlands, and the United Kingdom.In a key project in Italy, I *have* joined *the team in the midway* and *have taken* the initiative to organize and coordinate the team, which resulted in *successfully* completing the project on time.Most of these projects *are* involved *with* fiber installations, especially those supporting artificial intelligence initiatives.When based in Dublin, I *have been supporting* other teams with tasks related to rack delivery, Speedcom, and delivery and patching.

Dublin, County Dublin, Ireland

Observing and conducting continuous maintenance on servers and network infrastructure.Offering IT assistance to both staff and clients, while also addressing server and network issues.Safeguarding company data by preventing the overheating of components in the data center.Executing hardware troubleshooting, fault isolation, resolution and promptly replacing malfunctioning parts.Supervising all network operations to ensure the seamless flow of data throughout the network.Collaborating with software and network engineering teams to enhance cybersecurity and network efficiency.Upgrading internal system elements, such as Motherboard, CPUs, memory, hard drives, and Fibers.Documenting procedures and maintaining event logs.Providing guidance on the acquisition of new data center equipment.Staying informed about emerging trends in data center technologies.

Ireland

Intel via WGNSTAR Westerwood Global Limited - Dublin, Ireland (Fixed Contract).• Supporting the Customer in key areas throughout the manufacturing process.• Providing all Preventive Maintenance and cleaning of the automated mechanical vehicle predetermined in the daily meeting (Removing it from the production line, taking it to the maintenance laboratory and carrying out an analysis of the parts in general, checking the dimensions between the engines if they are within standards, cleaning the vehicle and replacing parts if necessary).• Providing maintenance of the tracks where the vehicles travel and in the stockers where microchips and processors are stored. Carrying out preventive maintenance such as checking gears, sensors, and belts.• Filling out maintenance forms• Participating in meetings that carry out the pass down and obtain our daily tasks.• Inputting vehicles data on the software SARS (a system that manages which equipment was worked on), • Working in a controlled cleanroom environment, wearing of a gown and relevant personal protective equipment.• 100% compliance with all safety and protocol specs and regulations.

Ireland

• Performing activities onsite GXO via Kaizen Workforce Solutions, assisting all areas of the warehouse by demonstrating excellent teamwork and collaborative abilities.• Ensuring goods are correctly picked and packed for dispatch or an post and dispatch, separating goods, scanning, and registering all movements to keep up to date records.

Brazil

Grupo São Francisco Saúde (Hapvida) via Decision GroupHealth insurance plans Participated in system and infrastructure projects, liaising with and reporting directly on a daily basis to São Francisco Saúde. Provided technical support to end-users face to face, over the phone or by e-mail to assist in troubleshooting technical issues in a fast-paced environment with 5000 employees, 3 million beneficiaries in Ribeirão Preto alone, and third parties. Researched, diagnosed, troubleshooted, and identified solutions to resolve system issues. Responded to and resolved a high volume of tickets daily, with approximately 15 calls and a backlog of 45, always ensuring outstanding customer service. Nominated to be fully responsible for running all activities related to the ERP system expansion project, including the script development to correct information directly in the database, creation of reports via database, and assistance in sending tax information to the government. Mediated the relationships between suppliers and the business areas by seeking solutions and fixing bugs through development using Java, C#, Oracle, Javascript, and CSS.Provided support to end-users on the use of the system in extraordinary events such as updates from ANS, the National Supplementary Health Agency, which impacted in a higher volume of calls and requests to respond, demonstrating always great response times.Implemented improvements and innovations in processes, surveying the main stakeholders in the operation and directing the project team for improvements. Improved business reports according to the areas’ needs by analysing information, identifying errors and inconsistent information, gathering analysts’ feedback, and creating more efficient reports. Removed about 40% of dependence from business areas on IT due to these report repairs.Gained strong analytical skills and business acumen alongside the ability to find and implement effectivesolutions to problems.

Ribeirão Preto E Região, Brasil

Implementation of routines and maintenance policies for systems, operational processes and flowcharts, with the aim of reducing process failures.Participation in system and infrastructure projects, on-call, direct customer service, seeking improvements and innovations in processes, surveying the biggest offenders in the operation and directing the project team for improvements.Performance in the Datasul ERP system, script development to correct information directly in the database, work developed directly with the business area, creation of reports via database, assistance in sending tax information to the government, done via database .Intermediation between suppliers and the business area, seeking solution and bug fixes.

Ribeirão Preto E Região, Brasil

Analyze customer demand and needs, raise requirements, define scope and evaluate business processes. Study trends, search for the best business opportunities aligned with the company's strategy. Work developed with the PL/SQL tool, process corrections, adjustments.

Ribeirão Preto E Região, Brasil

 Provided support to all business areas of the group (internal clients) in the Datasul ERP system, acting as the keypoint of contact between Datasul technical team and the internal teams involved to resolve issues and assistwith any change/improvement or customization. Supported the business strategy to improve performance and decrease requests and incidents. Led a team of 6 in 2019, delegating tickets/calls to the team and reporting directly to the Manager. Worked along the infrastructure team in user creation, switch installation, access point, cabling structuring, newnetwork points, installation and configuration of new machines, maintenance in the company's park, computerformatting, and mobile phone preparation. Reduced significantly the volume of tickets from 550 to zero and 45 in the backlog between 2019 and 2021. Implemented routines and maintenance policies for systems, operational processes, and flowcharts in order toreduce process failures. Worked as an outsourced employee through Capgemini during the acquisition period from 2017 to 2018.

Ribeirão Preto E Região, Brasil

 Performed maintenance and information security activities by monitoring SonicWALL firewall and Kaspersky(KSC), performing information security analysis, implementing security routines and policies, implementing andmaintaining internal and edge firewall system, and managing access policies. Participated in infrastructure projects in collaboration with the operational and networks teams. Responsible for monitoring and managing the database, developing maintenance plans and jobs, creating andexecuting scripts, performing analysis and tuning.

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