Gustavo Perez work email
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Gustavo Perez personal email
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Hi there! I’m Gustavo Perez, and I’m thrilled to be on the cusp of transitioning from a fulfilling career in healthcare to the exciting world of tech sales. With a background in customer service and tech support, I’m bringing a wealth of experience in handling complex situations, addressing customer needs, and diving into new challenges.Outside of work, you’ll often find me on the basketball court, exploring new destinations, or enjoying the vibrant energy of live music and festivals. I love traveling—whether it’s trying new foods, immersing myself in different cultures, or simply meeting new people. A fun fact about me: I once spent two incredible weeks in Ireland, living with different families each week, all at zero cost!My journey has been shaped by a commitment to continuous learning and growth. Having earned my MBA, I’ve gained a comprehensive understanding of various business structures, and I’m now focused on mastering sales fundamentals, CRM software, and SaaS products through online courses. This educational background, combined with my hands-on experience, has prepared me to make a meaningful impact in tech sales.Empathy, adaptability, and a keen attention to detail are my core strengths. I thrive on breaking down complex language and situations into clear, actionable insights—skills that I’m eager to leverage in my new career. My goal is to join a tech company where I can contribute to a sales team, specialize in SaaS products, and eventually grow into an Account Executive role.Community and collaboration are at the heart of what I do. I believe in the power of effective communication and teamwork, whether I’m working independently or with a team. I’m excited to connect with professionals in the tech industry to exchange insights on tech sales and the SaaS market.I’m guided by the belief that helping others is a true joy, and I’m enthusiastic about the opportunity to contribute to a team and organization that share similar values. I’m just happy to be here and look forward to connecting with you!
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Senior Loan ProcessorOppfi Sep 2019 - May 2023Chicago, Illinois, United States- Handled 90+ inbound /outbound calls daily- Processed and analyzed 50+ loan applications daily, funding ~$100,000 weekly- Utilized Salesforce (CRM) Platform for Loan applications processing and the Ambition Integrated Platform to follow metrics/sales goals.- Educated potential customers on our company’s credibility, loan products, and application processes to move forward with an application.- Provided customer support by utilizing Customer-View function on Salesforce to troubleshoot Instant Bank Verification systems such as Plaid, Decision Logic, and Micro-Built, in order to enable customers to proceed to the next steps of the loan application process and work-arounds during technical difficulties.- Adhered to Compliance Guidelines, Quality Assurance Standards, Internal Processes, and Federal Regulations such as BSA, FCRA, UDAAP, ECOA, OFAC, SCRA, TILA and the USA Patriot Act.- Reviewed OFAC Alerts, 1 Year FACTA Alerts, 7 Year FACTA Alerts, ID Alerts, & SSN alerts on loan applications and requested verbal verifications, proper identifications, and/or documents.- Collaborated with the Escalations Team, Fraud Department, Quality Assurance team, and Payments Department to help identify opportunities for process improvements, identified process bottlenecks and inefficiencies - Participated in Test Pilot projects and recommended process improvements to enhance the Loan Processor capabilities to provide a seamless customer experience.- Supported Collections Dept for 1.5 years on accounts to reduce delinquency and assisted with rebuilding department, 12+ Customer Advocates -
Senior Arrangements AssociateOppfi Jun 2017 - Sep 2019Greater Chicago Area*Inaugural recipient of the Leaderboard Award for most collections in a week*Educating customers on how to bring them back to good standing with OppLoans and the major Credit Bureaus *Provide arrangements and information regarding accounts with OppLoans and collection activities*Trained new hires and assist in creating more efficient processes*Worked with Infinity and Sales Force's Cloud Lending platforms -
Senior Loan AdvocateOpploans Aug 2016 - Jun 2017Greater Chicago Area*Multiple recipient of Loan Advocate top producer award*Evaluates loan applications and documentation by confirming credit worthiness*Improves loan applications and documentation by informing applicant of additional requirements*Rejects loans by explaining deficiencies to applicants*Approves loans by issuing checks or forwarding applications to loan committee*Completes loan contracts by explaining provisions to applicant; obtaining signatures.*Helps customers by answering questions; responding to requestsOppLoans is a high-growth, online financial services company that leverage best-in-class analytics and technology to provide loans to the under-served. OppLoans is heavily focused on the customer and firmly believes in providing the best customer service experience possible. We are an entrepreneurial, fast-paced company operating in a dynamic environment with a start-up culture. We are backed by a well-capitalized Private Equity firm and an investment firm with $94B AUM.
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Originations Specialist Team LeadAvant Mar 2015 - May 2016Chicago, Illinois, United States* Inaugural winner of the Craig Bennett Award (CBA), honorary monthly award reserved for specialists, team leads, and section managers who go above and beyond what is required of them* Mentored new hires to supplement training from 09/2015 on – 3x Mentorship incentive program winner* Routinely led new hire training classes, assisted with onboarding and transition* Updated job postings/stats to the Originations internal site* Processed 8,500+ applications to date by verifying information via multiple avenues to confirm identity, income, and bank account ownership while promoting Avant by giving general information to callers who are not yet applicants* Engaged in 1:1 with team members to identify coaching opportunities such as QA and KPI’s* Met with Leadership to develop and enhance policies/procedures* Handled team escalation calls -
Cs Representative For Technical Support, Grill Category Lead, And Bazaarvoice Account ManagerGhp Group, Inc. Oct 2012 - May 2014Niles, Il* Collaborated to give GHP online presence and resolution to various customer satisfaction issues/reviews via many social media platforms* Responsible for answering consumer and retail store calls pertaining to status checks, return authorizations, as well as general and technical questions on all GHP products. * Maintained correspondence with consumers and stores via electronic communications while updating paperwork or files and completing orders and returns as needed. * Documented and processed customer feedback on various products and provided resolutions based upon unique situations.* Assisted customer service manager with gathering information for upcoming projects, training sessions and possible customer service updates. * Assisted in clearing up questions and concerns within the manuals and website of all GHP products for cleaner presentations to train temporary employees* Category leader in BBQ grill program - constructed forecasts and recommendations based on historical data while maintaining and updating manuals, and additionally, forwarded information to various departments as needed. * Communicated between product development managers, director of customer service, and various other departments. * Led training with affiliate company during transitional period for grill program * Ordered and tracked inventory -
Customer Service RepresentativeTeleperformance, Usa 2006 - 2008Oakbrook, Il* Provided information, credit card activation, and offering of insurance for Sears credit card holders.* Consistently met and exceeded call volume and insurance offer sales* Provided client information, technical support, and upgrades to Verizon mobile customers* Met and exceeded product quotas for Verizon customers* Resolved customer issues and acted as a third-party mediator between the customers and McDonald's corporation until a mutual agreement was reached* Documented detailed customer experiences and forwarded information to franchise owners and district managers for McDonald's corporation across the US* Assisted managers with scheduling, payroll, and meeting preparations* Helped conduct round table interviews and recommendations during hiring process
Gustavo Perez Skills
Gustavo Perez Education Details
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Human Resource Management -
Marketing
Frequently Asked Questions about Gustavo Perez
What is Gustavo Perez's role at the current company?
Gustavo Perez's current role is Aspiring BDR @ re:WORK TRAINING ┃Next Generation of SaaS Sales Talent.
What is Gustavo Perez's email address?
Gustavo Perez's email address is g2****@****ail.com
What schools did Gustavo Perez attend?
Gustavo Perez attended Quincy University, Quincy University.
What are some of Gustavo Perez's interests?
Gustavo Perez has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Gustavo Perez known for?
Gustavo Perez has skills like Microsoft Office, Customer Service, Leadership, Social Media, Data Entry, Powerpoint, Management, Bilingual, Microsoft Word, Microsoft Excel, Customer Satisfaction, Marketing.
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Gustavo Perez
Houston, Tx5seabed-geo.com, bp.com, yahoo.com, yahoo.com, sbgs.com -
Gustavo Perez
Digital Navigator // Creative Writer // Content Creator // StorytellerSun City Center, Fl -
Gustavo Perez
Charlotte, Nc2gmail.com, nttdata.com -
1ey.com
4 +120187XXXXX
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4gmail.com, mindresearch.org, brightbytes.net, targetx.com
1 (877) 7XXXXXXX
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