Responsible for Client Aquisition and Project Delivery across the company portfolio, with strong focus on Latin America.

kyp.ai is a Market Leader in productivity mining solutions, helping clients to better utilize people, inprove processes and effectively apply automation

I am an Advisor, certified by Ufounders, the first marketplace for entrepreneurship. I mentor tech startups within Ufounders and also belong to the Board of Advisors, giving support to startups across all industries.

September 2021 I decided to finish my corporate career (at least temporarily) in order to be able to explore new opportunities in the private consulting and advisory world.

Additionally to my COO responsibilities, also have the full P&L accountability of the South Region (Argentina, Uruguay, Chile, Peru and Colombia), second largest revenue stream for Atento with 430 Million USD revenues. Focus on the transformation of the operations, digital drive, growth and client relationships.

Group COO focused on operational excellence, technology transformation and global delivery optimization.

Responsible for Capgemini Business Services Operations in the Americas, overseeing 10 Delivery Centers in the US, Canada, Brazil and Guatemala and covering a team of 4000 people. Focusing on the integration of the delivery operations of the recently acquired IGATE and growing our capabilities in the Region. Globally responsible for the Resource Supply Chain initiative within Business Services, aiming to improve the overall workforce management and seek organizational optimization.

Continuing with my responsibilities as Delivery Center Head with an extended Leadership focus to contribute to the development of the Capgemini Group.Leading the Americas Transition management Team in the Americas, aiming to expand our capabilities and increase our effectiveness in new client acquisitions.Member of the BPO Global Delivery Management Board.

Overall responsible for the BPO Operations of Capgemini in Guatemala, providing services to North America and Latin America for our Global clients. Responsible of redefining the Center strategy and shaping it to support the growth. Overseeing a team of 1000 employees, acting as a General Manager involving HR, IT, Finance, Facilities, Sales, Quality, Information Security, and Transformation activities amongst others.Aiming to grow the Operations strongly over the next 2 years and enabling global solutions by improving the quality of our Delivery and increasing our Competitiveness and Talent acquisition and retention.

In charge of the HR Stream of a Global Industrialization Programme launched by the Company. Responsible for effectively redefining and implementing an enhanced Competency Model that enables Transformation through a more aligned and effective workforce.Awarded for the Greatest Contribution to Talent Development at a Global level during the Company kick off meeting in 2014.

In charge of the Delivery Operations out of the Chile Business Process Outsourcing (BPO) Center (500 people), serving 19 Spanish and English speaking countries in Latin America. Member of Capgemini BPO Latin American Executive Board.Also Global Engagement Lead for a major account delivering Services out of Chile, Brazil & Guatemala. In this role, successfully transitioned the client F&A operations to our BPO Centers, maintaining desired service levels in a complex environment (multiple applications, non standardized processes, 16 countries). Strong P&L management allowing a large profit recovery.Responsible of the account development, grew the account 50% versus the initial contract value and now expanding scope at a global level.Additionally managed the transition of a new Brazil based Client, expanding the managed portfolio beyond USD 100 million contract value

HR Regional Head for Capgemini BPO Latin America, supporting the growth from 400 to 1500 employees and also managing large complexity while becoming a multi Client and multi Center (5 sites in Latam) organization. Strong business partnership.Member of both the Global HR and Latam Exec teams, boosted the deployment of global practices covering Organization, Performance Management, Recruitment and HR DevelopmentSuccessful Union negotiations during the period, enabling a new and more effective delivery structureAwarded 2009 best HR Director by Capgemini BPO Global Exec Team during the 2010 annual kick off

Led several F&A and HR Shared Services implementation and reengineering projects for various multinational companies within Latin America. Industries served include food, automotive, airlines and multimedia. Responsible for business development in the HR & Change Management Practice for the Region

Member of the Board of the BPO and Contact Center Commission, striving for a competitive and sustainable industry in Guatemala.

Led the strategic planning process for the entire company including redefinition of Mission, Vision and Strategic Goals. BSC implementation and project deployment coordination across all the areas of the company. In charge of several HR specific projects including restructuring and reorganizing the L&D and Recruitment processes gaining in efficiency and effectiveness. Implemented talent attraction and retention programs and reinforced employer brand recognition.

In charge of distribution network strategy definition and deployment, including dealer operations management and risk controlling.Developed and implemented a dealer network optimization plan, restructuring the dealer’s organization saving 80% of the assigned Budget and increasing 35% the network overall profitability through volume increase and after sales development.

During Company start up in Argentina, responsible of the Dealer Financing Business Unit set up and operations, including organization and team set up, systems and process implementation and credit policies and procedures.Maintained a top quality credit portfolio, improving collections process and exceeding in 120% the budgeted operations margin, whilst accomplishing the start up schedule on time.