Gutenberg Silveira, Ph.D. Msc. Pmp Email & Phone Number

State Of São Paulo, Brazil

Barueri, São Paulo, Brazil

Director responsible for sales & delivery of PPM and GRC solutions on ServiceNow platform using hybrid and agile methods in digital transformation for customers.

São Paulo Area, Brazil

Consulting with expertise in the business, project management, processes and information technology supporting large organizations• Head of Program Management Office at TIVIT for Zurich - Jan-2018 – Dec-2019 Diagnosis of project management process for Latin America in terms of organization, best practices, knowledge areas and, tools. Head responsible for Zurich´s Program IT for Latin America regarding all proposals, projects and demands of infrastructure, cloud computing, architecture, networking, processes, data center implementation, disaster recovery, take over, due diligence, logical migration using databases, virtual machines, operations systems and so on. In this period were successfully delivered almost 100 projects in the following countries: Brazil, Argentina, Chile, Colombia and Mexico.• Program Manager at Swift - Jan-2017 – Aug-2017 Responsible for the global program management with nine strategic projects of information technology – SAP - and business that were implemented within the planned, among them: e-Commerce, New Distributions Center.• Consultant at Maxima Sistemas - Sep-2017 – Dec-2017 Diagnosis as to the structure of products, strategic, business, organization, systemic architecture, processes, information security and technologies.• Consultant at ACI Worldwide - Sep-2017 – Nov-2017 Diagnosis of project management process for Latin America in terms of organization, best practices, knowledge areas and tools

Brazil

Professor of Executive MBA´s and Pos-MBA for Project Management, Business and Information Technology for disciplines in courses and cities across the countryProject Management:- Project Management Fundamentals- Scope- Time- Stakeholders- Acquisitions- Quality- Integration- Maturity Models- Portfolio & Program Management- Project Integration PracticesInformation Technology & Management- Innovation- IT Governance

São Paulo, Brazil

Professor of Executive MBA´s in Project Management for the following disciplines:- Scope- Time- Quality- Portfolio Management

São Paulo, Brazil

Responsible for projects in Strategy & Operations, reporting to Partner. Responsible for sales and delivery of project management consulting, information technology, business and civil engineering to organizations such as: McDonald's, Bradesco, Bradesco Cartões, VW Financial Services, China Construction Bank, JP Morgan, Hypermarcas, Vivo, Honda, Rumo ALL, C&A, Raizen, Einstein, Dasa, NET, Tecban, Serasa-Experian, Boa Vista, Tempo Assist, Estapar, Cimar, Gafisa among others. Responsible for results in terms of P&L, people management, resource allocation, CSAT.• Development of solutions, methodologies and process to: Project Management Office (PMO); strategic portfolio management; demands and ideas management; innovation; strategic program & projects management; cost reduction; outsourcing of resources; PPM solutions (on premise and SaaS) - CA Clarity; management methodologies; BSC and KPIs; PM maturity assessment using OPM3®; risk, integration & contract management; change management; audit and closure of projects; claims.• Development of IT governance projects: ITIL, COBIT, IT BSC and IT strategic plan.• Development projects of technological architectures, infrastructure and integration of systems.• Business development: merge & acquisition, business process design, BPMN, business case, cost reduction, increase revenue, asset efficiency, real estate and facilities management.• Project management for civil engineering: planning, execution, monitoring & control.• Acting in business development and partnerships, sales, solution architectures and delivery of projects.• Responsible for strategic partnerships with companies: CA, HP, GE and IBM.• Responsible for the PMP® Certification Program for Managers in the last two years, with 90% approval of participants.• Awarded for three years in the "Eagles Program" regarding the sales performance for the firm.• Revenue the last fiscal year: USD 4 million.

São Paulo, Brazil

Brazilian consulting company in knowledge innovation and management, with about 80 employees. Senior Manager (as third party contracted) Reporting to CEO, responsible for consulting and IT projects.• Development of innovation and knowledge management projects for large corporations: CPFL, Usiminas, Fleury, ABNT, Sefaz-SP.

São Paulo, Brazil

Reporting to VP Application Outsourcing, responsible for the Project Management Office; System Development Methodology, Metrics and Quality; System Migration. Team: 47 employees.• Monitoring and control of approximately 90 systems development projects for Bradesco - Architecture Program, involving more than USD 400 Million in terms of revenue.• Updated of systems methodology and project management.• Participated of strategies for migration and implementation of the Architecture Program at Bradesco.

São Paulo, Brazil

Latin America Services Operations Director (2007 - 2008) / Latin America Delivery Director (2005 - 2007)Reporting to Latin America VP Services (full-line, Brazil), I was responsible for the professional service consulting team in 7 countries (Brazil, Mexico, Argentina, Chile, Peru, Colombia and Venezuela). Service team with Delivery Managers, PM, Solution Architects, Consultants. I was responsible for Resource Management and Service Partnership departments for all Latin America. Team: 150 people.Main responsibilities: • Pre-sales and delivery of products for IT consulting projects in ITSM/ITIL processes, system development, security, business continuity plan, service management, networking, mainframe, etc.• Reviewer of main technical and commercial proposals regarding the architecture, scope, time, risk, price, quality, etc.• Responsible for results in terms of P&L, sales, people management, resource allocation, CSAT.• Participation in critical projects in the whole Latin America• Physical and financial control of portfolio with approximately 300 projects monthly• Revenue last fiscal year: USD 13 millionMain achievements: • Restructuring of the pre-sales process by adopting best practices from the solution architecture to the technical-commercial proposals• Participation in the development of a global model of customer satisfaction survey, obtaining the best world results in Latin America in 2 fiscal years• Improving of system and process forecasting project, achieving greater accuracy and predictability of revenue and sales• Increase net margin of 10% YoY• Reduction of 70% the number of service partners• Participation in the farming of external resources and Resource Management, allowing a higher profitability of the operation• Monitoring and follow-up of the whole consulting projects portfolio with 92% of them delivered within the time/ budget/customer satisfaction• Implementation of best practices and a PM methodology oriented for maturity

Team: 34 Project Managers, reporting to Consulting & Integrator Director (full-line, Brazil) and to Regional PMO (dotted-line, Houston)Main responsibilities: • Pre-sales and delivery consulting projects in ITIL, system development, security, business continuity, service management, high availability, networking, SAP, database & software & hardware upgrade• Reviewer of the main technical and commercial proposals regarding architecture, scope, time, risk, price, quality, etc.• Participation in critical projects in Latin America• Responsible for results in terms of P&L, sales, people management, resource allocation, CSAT• Main customers: Petrobras, CEF, Serpro, TV Globo, HSBC, Itaú, Sadia, Vivo• Revenue at the end of last fiscal year: USD 14.5 millionMain achievements: • Implementation of career plan for Project Managers and PM Maturity Model• Implementation of Certification Program PMP and ITIL for Project Managers, approving 34 PM and 32 PMP in 1 year• Implementation of best practices for project management, especially regarding scope, cost, time, quality and risk• Introduction of processes, KPI & tools for project management using BSC• Participation in the implementation of the CMM Level 2 project, at Porto Alegre software factory.• Participation of global development methodology of project management - GlobalPM - and adaptation to Brazilian culture• Quality Assurance Reviewer for projects in Brazil & Argentina• Participation on merge with Compaq• Implementation of processes Customer Survey, KPI and tools for project management using BSC• Monitoring and follow-up of the whole consulting projects portfolio more than 300 projects, 86% of them delivered within the time, budget, customer satisfaction• Participation in ISO 9001:2000 and corporate quality audits regarding projects• Responsible for the Knowledge Management from 2002 to 2003 for Latin America, achieving the 3rd position regarding insertions and 4th position for access in world

São Paulo, Brazil

Reporting to CFOMain achievements:• Implementation of SAP Project in Brazil.• Impact analysis of information, process and organization systems, related to business, running on SAP.• Participation in the project restructuring of Brazilian intranet.• Coordination of the system maintenance team based in USA.

São Paulo, Brazil

Systems Manager (1996 - 1998) / Systems Consultant (1995 - 1996)Reporting to CIO. Team: 140 employees/outsourced. Main responsibilities:• Projects/systems department, new technologies and strategic planning management, working in the Publications Business Unit, main business of Group. • Development of quality standards and system development methodologies.• Negotiation, follow-up and technical evaluation of projects.Main achievements:• Management and development of executive information project (EIS) using OLAP and Data Mart technologies for 80 main executives.• Participation in the project of a business management system based on contribution margin by using the DuPont model for integrated budget of business units.• Coordination of first intranet pilot project.

São Paulo, Brazil

Project Leader / Senior Systems Analyst responsible for projects in the financial area

Phd., Management - Project Management

Title of the Thesis: "Contributors factors to Maturity in Project Management – A Research in Brazilian Companies" Adviser: Prof. Ph.D..

Msc.- Master Of Science In Management, Information Systems

Title of the Thesis: “Information Systems and the Decision Making Process” Adviser: Prof. Ph.D. Ronaldo Zwicker

Mba - Master Of Business Administration, Financial Planning

Information Technology