Nickolas G. Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Maricopa County, Arizona, United States

Global Security Operations Center, supporting day to day Security & Fire Protection Operations, protecting Boeing’s People, Property & Information.

Emergency Dispatch Operations - Global SecurityOperations Center

Arizona, United States

Responsible for Crisis/Incident Management, Physical Security, Access Control, and overall Safety & Security of Global Client Facilities and the Assets/Employees thereof. Triages and Manages Incidents & Threats relating to the client using various resources such as Alarm Monitoring software, OSINT Tools, Social Media, and other GSOC-related systems and services; thoroughly documents Incident/Threat details to aid in production of Incident Reports for higher management, briefs appropriate Leadership on active Incidents & completed investigations. Conducts real-time proactive/reactive monitoring & video scrub investigations of various client locations employing multiple systems (including Badge Records, Robotic & Video Surveillance, etc.) to support Risk Monitoring, Incident Response, Law Enforcement contact, and Communications across numerous lines of business. Coordinates Employee Accountability activities during emergencies affecting the public to ensure employee safety. Provides assistance relating to Employee Travel Risk/Safety monitoring & threat evaluation. Releases Accurate and Concise information promptly to Internal/External personnel and entities as policy requires during incidents. Manages phone & email communications within the GSOC, including company emergency phone line.

Tempe, Arizona, United States

•Provided exemplary customer service while ensuring physical security compliance (e.g.) Prevention of "piggy-backing” & proper display of badges in conjunction with continuous monitoring of Client Office Space, Building Lobby & exterior premises & deterred unauthorized visitors from accessing the property & office space, assisted by use of robotic and video surveillance.•Collaborated with Client Physical Security Management, Client Property Management & developed, enforced physical security policies & procedures.•Owned client location badging program; printed, programmed & distributed access badges for employees.•Maintained Tenant-Landlord Relations as the first Point of Contact to the Landlord on behalf of the Client.•Produced Incident Reports to be shared with the appropriate parties; in some occasions involving coordination with Emergency Services.•Answered Tickets & Service Requests within SLAs, provided workplace directions, addressed employee questions & escorted Vendors/VIPs while documenting each event in a comprehensive daily report.•Led on-site Cultural Adoption efforts relating to employees who are new to robotics in the office space including addressing & solving issues with Robotic assets.•Coordinated, Monitored and Supported events planned by the client, ensuring compliance with Safety, Security and (on some occasions) Alcohol guidelines and procedures.•Built & Maintained strong partnerships with neighboring property management/security teams to create a strong overall security posture & stay informed on any safety & security concerns throughout the area.

Provided services & support to a continually scaling GSOC buildout & full-spectrum Physical Security support/Cultural Adoption efforts for employees new to Working Robotics in the office space.

Phoenix, Arizona, United States

•Documents & Executes replacement, Installation & Implementation of Security & IT equipment (Cameras, DVRs, PoE Switches, Card Readers etc.) at corporate office & various Field COVID Test Collection Sites across Arizona in a company vehicle•Occasionally Meets with stakeholders on site to address any questions or issues (e.g) Safety concerns, contract extensions, operational adjustments & facility needs•Addresses, Reports & Resolves any issues a Test Site has which includes but not limited to: Theft/Physical Violence Investigations, Non-IT Equipment Malfunctions/Installation, IT Troubleshooting & Implementation which includes communication across various channels while operating under & maintaining HIPAA Compliance•Works cross-functionally within a Shared Services capacity in order to maintain & support a live 24/7 testing network of collection sites, couriers & labs in coordination with Operations Success Center(GSOC)•Surveys, Documents & Presents cost, need & effectiveness of prospective acquisitions & also maintains a thorough inventory of equipment being taken in or out of service while sustaining consistent comprehensive reporting of all daily activities through Office 365 & CRM•Manages, Maintains Reporting of & Completes various other projects/assignments to be carried out both at Headquarters & in the field as assigned by Leadership/C-Suite

Tempe, Arizona, United States

Utilized effective communication and problem-solving skills to directly reach and sell software solutions to C-Suite Executives and heads of departments which had previously used the product but stopped; addressing and understanding their unique needs.Collaborated cross-functionally with marketing, engineering, and customer success teams using client feedback to drive revenue growth and ensure successful product implementation.Established strong relationships with key stakeholders and decision-makers, leading to high customer satisfaction and repeat business.Utilized CRM and sales automation tools to efficiently manage sales pipeline, forecast sales, and track progress towards goals.

Chandler, Arizona

Gilbert, Arizona